Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhonda Brown

Lewisville,TX

Summary

Mortgage Loan Servicing

Loan Processor | Mortgage Coordinator| Underwriter
Dedicated Associate with extensive experience collaborating with Borrowers promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

11
11
years of professional experience

Work History

Home Solutions Sr Associate

Mr Cooper
Lewisville, Tx
03.2016 - Current
  • Responsible for effectively managing delinquent mortgage portfolio
  • Work directly with borrowers to determine best possible method for permanent resolution to their delinquency by using variety of collections and workout techniques
  • Contact borrowers, primarily by phone, to assess their current financial situation
  • Evaluate borrowers for full payment or workout options
  • Review final modification agreement to ensure documents are executed correctly
  • Review terms of final modification agreement with borrower
  • Communicate with borrower if documents not executed correctly

Jr Underwriter/Fraud Investigator

JPMorgan Chase
Lewisville, Tx​
07.2011 - 10.2015
  • Examine overall loan documentation ensuring compliance, accuracy and completeness for various programs and investor guidelines ( FHA Fannie Freddie VA and USDA )
  • Review and analyze borrower documents to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution
  • Review loans for documents and Order outs before being submitted for underwriter review
  • Conducted prompt and thorough investigations on referred files. And take necessary measures to mitigate potential risks.

Mortgage Loan Coordinator

CitiMortgage
Irving, Tx​
02.2010 - 03.2011
  • Managed loan process and served as primary point of contact for customers
  • Reviewed credit reports, title and appraisals for discrepancies, judgments liens, etc
  • Collected additional documents as required by underwriting in order to insure timely closing of loans.
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.

Education

None - Sociology

Ashford University,

High School Diploma -

Lewisville High School
Lewisville, TX

Skills

  • FIANANCE
  • MORTAGE LOAN SERVICE
  • UNDERWRITING
  • VA LOANS
  • FHA LOANS
  • FREDDIE MAC LOANS
  • USDA LOANS
  • REFINACING
  • COMPLIANCE
  • INVESTOR SPECIFIC GUIDELINES
  • COMMUNICATION SKILLS
  • ESCROW

Timeline

Home Solutions Sr Associate

Mr Cooper
03.2016 - Current

Jr Underwriter/Fraud Investigator

JPMorgan Chase
07.2011 - 10.2015

Mortgage Loan Coordinator

CitiMortgage
02.2010 - 03.2011

None - Sociology

Ashford University,

High School Diploma -

Lewisville High School
Rhonda Brown