Rhonda Carty

• Consistently deliver outstanding customer service via telephone and email platforms.

• Fosters a welcoming and positive atmosphere for customers, ensuring their satisfaction.

• Initiate repair orders in compliance with both manufacturer and client policies and procedures.

• Resolve customer inquiries, concerns, and complaints effectively, ensuring follow-up to confirm resolution.

• Proactively provides feedback to improve processes and achieve performance goals.

• Successfully resolves a high volume of customer inquiries, demonstrating exceptional listening and communication skills.

• Train and mentor new personnel, instilling company values, policies, and service excellence.

• Meticulously reviewed and validated member files prior to production primarily using Excel.

• Coordinated with various departments to streamline fulfillment activities and address issues.

• Assisted in training new employees, imparting strategies, and best practices for the fulfillment process.

• Consistently met or exceeded production goals while strictly adhering to procedures and ensuring full compliance with HIPAA regulations.

• Managed incoming phone calls at a moderate level as required.

• Oversaw staff recruitment, training, and supervision to maintain company standards within a fast paced tele-sales organization.

• Trained and Coached sales representatives, driving performance improvement and efficiency.

• Conducted performance metrics tracking and analysis to support strategic company plans.

• Effectively managed staff schedules

• Demonstrated strong leadership skills by maintaining a calm demeanor during high-volume or challenging situations.