Rhonda Cohen
Bellingham,MA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Lake Forest Health and Rehab
Smithfield, RI
09.2021 - Current
- Greeted and welcomed guests, providing a positive first impression of the company.
- Efficiently handled all incoming and outgoing mail, packages and deliveries.
- Managed visitor logbook accurately by recording necessary details for security purposes.
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals.
- Collaborated with other team members to ensure seamless communication across different departments.
Box Office Volunteer
Stadium Theatre
Woonsocket, RI
09.2011 - Current
- Processed ticket sales for shows to patrons via phone, internet and in person.
- Strong use of customer service skills.
- Special projects.
Receptionist
Seven Hills Rhode Island
Woonsocket, RI
02.2020 - 03.2020
- Kept track of clients and employees coming and going from building.
- Laid off due to Covid-19.
Dietary Aide
Countryside Healthcare Of Milford
Milford, MA
05.2018 - 12.2019
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Quickly and accurately served specific meals to patients with special dietary needs.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Closely followed sanitation and food handling guidelines while assisting the cook with numerous daily meal preparation.
Cashier
Wendy's
Franklin, MA
05.2017 - 06.2018
- Took customer's orders and handled the payment transaction.
Billing Representative
Tri-River Family Health Center
Uxbridge, MA
02.2007 - 09.2010
- Payment posting from insurance and patients.
- Reconciliation of batches.
- Entered charges and processed refunds.
- Internship from the Health Training Center.
Education
Associate of Science - Fashion Merchandising
Johnson And Wales University
RI06-1991
Bachelor of Science - Retail Merchandising
Johnson And Wales University
RI06-1991
Skills
- 30 years of customer service experience
- Detail Oriented
- Strong organizational abilities
- Quickly adapts to new software
- Time management skills
Certification
- Certificate in Medical Billing And Coding: Medical Billing, 2006-12
- Health Training Center - MA
- Certificate in Medical Terminology: Medical Terminology, 2006-12
Timeline
Front Desk Receptionist
Lake Forest Health and Rehab
09.2021 - Current
Receptionist
Seven Hills Rhode Island
02.2020 - 03.2020
Dietary Aide
Countryside Healthcare Of Milford
05.2018 - 12.2019
Cashier
Wendy's
05.2017 - 06.2018
Box Office Volunteer
Stadium Theatre
09.2011 - Current
Billing Representative
Tri-River Family Health Center
02.2007 - 09.2010
Bachelor of Science - Retail Merchandising
Johnson And Wales University
Associate of Science - Fashion Merchandising
Johnson And Wales University