Jermaine Smith
Trenton,NJ
Summary
Skilled Service Technician with a proven track record at High Frequency Electrical Services, adept in emergency response and client relationship management. Excelled in troubleshooting, HVAC systems, and ensuring customer satisfaction. Demonstrated expertise in installations and maintenance, significantly improving system efficiency and reliability.
Overview
18
18
years of professional experience
Work History
Service Technician
High Frequency Electrical Services
Trenton, NJ
04.2022 - Current
- Responded quickly to emergency calls from clients needing immediate assistance.
- Implemented troubleshooting tactics to identify causes of poor performance.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Assembled components into complete systems following blueprints or other instructions.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Adhered to quality assurance procedures during every stage of the service process.
- Communicated with distributors to acquire the necessary equipment for projects.
- Logged services performed in the service ticket system.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
Service Technician
A Plus Heating and Air
Trenton , NJ
06.2011 - 04.2022
- Installed and maintained residential and commercial HVAC systems and air conditioning units to ensure optimal operation and energy efficiency.
- Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Repaired and replaced worn or defective parts of plumbing systems.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Welded piping using specialized techniques and computer-assisted fabrication.
- Coordinated and executed installation of electrical wiring and fixtures according to job specifications and local codes Commercial and Residential
- Performed preventive maintenance activities regularly to ensure the optimal operation of all electrical systems.
- Diagnosed malfunctioning systems, apparatus, and components, using test equipment to locate the cause of a breakdown and correct the problem.
Service Technician Installation
Aerotek
Horsham, PA
05.2009 - 06.2011
- Installation of power plants and cell phone sites.
- Back-up batteries for cell phone sites.
- Installation of power plants for cell phone sites.
- Type of wiring Dc/Ac for cell phone sites.
Fork Lift Driver
Oldcastle Enclosures
Morrisville, PA
02.2007 - 05.2009
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Relocated goods from the dock area to appropriate storage locations.
- Loaded and unloaded trucks with forklifts to facilitate the delivery of goods efficiently.
- Loaded and unloaded trucks with forklifts to facilitate the delivery of goods efficiently.
Education
Electrician Program - Electrical
Pennco Tech
Bristol, PA08-2014
Skills
- Work order prioritization
- Commercial construction experience
- Equipment calibration
- Installation and repair
- Scheduling and coordination
- Emergency response
- Service reports
- Repair techniques
- Client relationship management
- Customer service
- Testing and evaluation
- Analytical thinking
- Maintenance and repair
- Service ticket accuracy
- Expertise in installations
- Troubleshooting and Diagnostics
- HVAC systems
- Plumbing
- Complex repair planning
- System installation
- Punctual and reliable
- Equipment inspection
- Electrical systems
- Professional and courteous
Timeline
Service Technician
High Frequency Electrical Services
04.2022 - Current
Service Technician
A Plus Heating and Air
06.2011 - 04.2022
Service Technician Installation
Aerotek
05.2009 - 06.2011
Fork Lift Driver
Oldcastle Enclosures
02.2007 - 05.2009
Electrician Program - Electrical
Pennco Tech
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