Rhonda Corbo
Midway City,OK
Summary
Detail-oriented bookkeeper with expertise in accounts receivable and QuickBooks. Proven ability to reconcile bank statements and resolve customer complaints, ensuring financial integrity and excellent service.
Overview
16
16
years of professional experience
Work History
Bookkeeper/CSR
Spencer Heat and Air
Spencer, OK
11.2024 - 01.2026
- Reconciled bank statements monthly to maintain financial accuracy and integrity.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Established QuickBooks accounting system to reflect accurate financial records.
- Processed payroll efficiently, ensuring compliance with employment regulations and accuracy in employee compensation.
- Utilized accounting software to track expenses, generating reports for management review.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bookkeeper/Customer Service Representative
Brandon Insulation/Stacy Brandon CPA, Laquetta McCartor CPA
Midwest City, OK
01.2018 - 06.2024
- Reconciled bank statements and financial records to maintain accurate financial reporting.
- Implemented improved bookkeeping procedures, enhancing efficiency and reducing errors in record-keeping.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
Assistant Manager
Dollar General
Choctaw, OK
01.2011 - 01.2018
- Supported daily operations by managing inventory levels and restocking shelves efficiently.
- Assisted in training new employees on customer service protocols and store procedures.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Monitored team performance, providing feedback to improve service quality and operational efficiency.
Housekeeping Supervisor
Caring Homemakers
Norman, OK
01.2010 - 01.2018
- Supervised daily cleaning operations to maintain high standards of sanitation and hygiene.
- Trained and mentored new housekeeping staff on effective cleaning techniques and safety protocols.
- Conducted regular inspections to ensure compliance with cleanliness standards and operational procedures.
- Developed efficient scheduling systems to optimize staff assignments and resource allocation.
Education
High School Diploma -
Choctaw High
Choctaw, OKSkills
- Bookkeeping
- Accounts receivable
- Accounting and bookkeeping
- Quickbooks
- Invoice processing
- Bank statement reconciliation
Timeline
Bookkeeper/CSR
Spencer Heat and Air
11.2024 - 01.2026
Bookkeeper/Customer Service Representative
Brandon Insulation/Stacy Brandon CPA, Laquetta McCartor CPA
01.2018 - 06.2024
Assistant Manager
Dollar General
01.2011 - 01.2018
Housekeeping Supervisor
Caring Homemakers
01.2010 - 01.2018
High School Diploma -
Choctaw High