Rhonda Faulks
medical/ Mental Heath
Portsmouth,VA
Summary
Experienced mental health technician specializing in behavioral and mental health services with a proven track record of supporting patients in a residential treatment facility. Skilled in communication, patient management, assessments, behavior monitoring, and treatment plan development. Collaborative team player with over 5 years of medical administration experience. Extensive knowledge of medical terminology, insurance, and legal regulations. Dedicated to delivering excellent customer service while maintaining confidentiality. Analytical problem-solver committed to providing compassionate patient care in a community-based setting, driving improvements in patient status through effective communication and empathy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Kempsville Behavioral Health Center
01.2020 - Current
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Treated clients and families with respect and dignity.
Direct Support Professional
Southerns Virginia Training Center
02.2010 - 05.2020
- Transported clients to and from medical appointments with safety and efficiency.
- Scheduled daily and weekly care hours for client caseload.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained entire family's schedule and organized events.
- Completed regular check-ins and progress report for each client.
- Provided compassionate and patient-focused care to cultivate well-being.
- Researched community resources and services to provide accessibility and assistance to clients.
Medical Support Assistant
Department Of Veterans Affairs
02.2007 - 10.2009
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified patient insurance coverage and collected required co-payments.
- Interviewed patients to verify and update clinical and demographic records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Taught patients about medications, procedures, and care plan instructions.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
Unit Secretary
Georgetown Memorial Hospital
Georegetown, South Carolina
01.2004 - 05.2007
- Provided information for patient admissions and discharges to foster timely processing.
- Processed lab paperwork and requests according to physicians' orders.
- Managed incoming calls and directed to appropriate department.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
Education
Associate of Applied Science - Criminal Justice
05.2012
Medical Office Assisting - Medical Informatics
04.2007
Skills
- Facilitating team meetings
- Understanding of medical terms
- Comprehensive patient evaluations
- Health benefits administration
- Patient support
- Effective client communication skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
- Maintaining Safety Standards
Certification
- RBT - Registered Behavior Technician
- DCA - Direct Care Aide
- PCW - Personal Care Worker
- First Aid/CPR Certified
- CPCT/A - Patient Care Technician/Assistant
Languages
English
Full Professional
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mental Health Technician - Kempsville Behavioral Health Center
01.2020 - Current
Direct Support Professional - Southerns Virginia Training Center
02.2010 - 05.2020
Medical Support Assistant - Department Of Veterans Affairs
02.2007 - 10.2009
Unit Secretary - Georgetown Memorial Hospital
01.2004 - 05.2007
Ashworth College - Medical Office Assisting, Medical Informatics
Bryant& Stratton - Associate of Applied Science, Criminal Justice
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