Rhonda Gaines
Baptist Health Medical Center-Little Rock
Little Rock,AR
22
years of professional experience
Detail-oriented Billing Representative with strong customer relations and data analysis skills. Proven ability to resolve discrepancies and enhance invoicing accuracy, ensuring timely collections and improved client satisfaction.
Work History
Billing Representative 1
5 Years 7 Months- Processed billing inquiries and resolved discrepancies efficiently.
- Coordinated with insurance providers to verify patient coverage and eligibility.
- Analyzed billing data to ensure accuracy in invoicing and collections.
- Trained new staff on billing procedures and software applications.
- Managed accounts receivable, ensuring timely payment collections from patients and insurers.
- Received incoming information and entered into database system.
Customer Service Representative
13 Years 11 Months- Resolved customer inquiries efficiently through multi-channel communication methods.
- Assisted in troubleshooting technical issues for wireless devices and services.
- Educated customers on product features and service plans to enhance user experience.
- Documented customer interactions accurately within internal systems for quality assurance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Skills
Customer relations skills
Microsoft office
Collections
Data entry experience
Invoice processing
Timeline
Billing Representative 1
Baptist Health Medical Center-Little Rock
01.2021 - CurrentRead More
Customer Service Representative
Verizon Wireless
11.2004 - 10.2018Read More
Eisenhower High School
High School Diploma
Read More