Tristan Stuart
Colorado Springs,CO
Summary
Knowledgeable Billing Representative familiar with Charter practices and compliance requirements. Excellent customer service and problem solving abilities. Offering 1.5 years of experience and the drive to excel in all areas. Team-oriented, dependable and performance-driven.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Representative 1 and 2
Charter Communications
06.2022 - Current
- Verified invoices to secure accuracy of billing information.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Utilized various software programs to process customer payments and resolve customer inquiries.
- Worked with multiple departments to check proper billing information.
- Provided excellent customer service, developing and maintaining client relationships.
Staff
Midwest Food Enterprise Resolutions
06.2020 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Participated in team-building activities to foster teamwork and collaboration.
- Provided guidance and support to junior staff members in achieving performance goals.
- Assisted with onboarding new staff members, providing orientation and support.
- Developed and improved time management and organizational skills to maximise personal productivity.
Staff
Hu Hot Mongolian Grill
03.2019 - 06.2020
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Asset Protection Associate
Wabash National
11.2014 - 08.2018
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Wrote reports for internal and external crime, burglary, or theft.
- Wrote reports outlining activities and results.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Built professional relationships with local law enforcement and other related organizations.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
Education
Bachelor of Science - Biology
Indiana University Kokomo
Kokomo, IN05.2022
Bachelor of Arts - Education
Indiana University Kokomo
Kokomo, IN05.2022
Associate of Arts - Education
Ivy Tech Community College of Indiana
Lafayette, IN08.2018
Skills
- Payment Collection
- Staff Management
- Customer Relations Skills
- Staff Education and Training
- Decision Making
- Conflict Resolution
- Organizational Skills
- Task Prioritization
- Critical Thinking
- Adaptability
- Data Entry Expertise
- Software Proficiency
Accomplishments
Achieved silver award by maintaining performance stats in the top 10%
Multiple discretionary and bronze award winner through efforts assisting new hires and team members.
Languages
Latin
Professional Working
Spanish
Limited Working
Certification
First aid and AED certified
Timeline
Billing Representative 1 and 2
Charter Communications
06.2022 - Current
Staff
Midwest Food Enterprise Resolutions
06.2020 - 05.2022
Staff
Hu Hot Mongolian Grill
03.2019 - 06.2020
Asset Protection Associate
Wabash National
11.2014 - 08.2018
Bachelor of Science - Biology
Indiana University Kokomo
Bachelor of Arts - Education
Indiana University Kokomo
Associate of Arts - Education
Ivy Tech Community College of Indiana
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