Pamela J. Dubuc
Colchester,VT
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Patient Service Representative 1/2
Community Health Center
Burlington, VT
08.2022 - Current
- Managed patient account inquiries, resolving discrepancies in billing and insurance claims.
- Facilitated communication between patients, healthcare providers, and insurance companies to streamline processes.
- Educated patients on payment options and financial assistance programs to enhance understanding of account statuses.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
Billing Specialist/Lead
Otter Creek Associates
Burlington, VT
01.2017 - Current
- Collaborating with patients or customers, third party institutions and other team members to resolve billing inconsistencies and errors.
- Creating invoices and billing materials to be sent directly to a customer or patient.
- Inputting payment history, upcoming payment information or other financial data into an individual account.
- Finding financial solutions for patients or customers who may need payment assistance.
Billing Specialist/Admin- Ass’t
Morf Transit
Burlington, VT
01.2011 - 01.2014
- Responsible for collecting, posting, and managing account payments.
- Preparing, reviewing and sending all invoices.
- Identifying and resolving billing complaints.
- Preparing bank deposits.
- Reconciling staff cash up, logging payroll.
- Responsibilities also included organizing and coordinating office operations and procedures as well as managing supplies, and serving as back up for the dispatch office.
Client Services Coordinator
Resolution, Inc.
South Burlington, VT
01.2005 - 01.2010
- Client services/Marketing Coordinator for e-commerce solutions/media Fulfillment Company.
- Responsibilities included weekly/monthly coordination of client reports, setup/maintenance of products, researching/resolving client problems and requests relating to provided services (DVD manufacturing, e-order management, fulfillment/distribution services, item/BOM set up etc.), monitoring inventory and performance levels, coordination of new projects and/or policies between divisions, fulfilling various word processing and spreadsheet requests, and providing hospitality services to clients during visits/meetings (reserve meeting space, arranging catered lunches, etc.).
Education
High School Diploma -
South Burlington High School
South Burlington VTSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Payment collection
- Medical billing
- Knowledge of various software
Highlights of Qualifications
- Successfully manages deadlines
- Self-motivated
- Ability to excel under time pressure situations
- Independent
- Excellent customer service skills
- Strong interpersonal skills
Timeline
Patient Service Representative 1/2
Community Health Center
08.2022 - Current
Billing Specialist/Lead
Otter Creek Associates
01.2017 - Current
Billing Specialist/Admin- Ass’t
Morf Transit
01.2011 - 01.2014
Client Services Coordinator
Resolution, Inc.
01.2005 - 01.2010
High School Diploma -
South Burlington High School