Rhonda Gallien
Summary
Accomplished Loan Processor with over 3.5 years at Hometown Mortgage of Natchitoches, demonstrating exceptional teamwork, collaboration, and data entry skills. Enhanced loan processing efficiency by implementing rigorous quality control, significantly reducing application errors. Known for meticulous attention to detail and a strong dedication to customer service, consistently exceeding processing timeframes and improving organizational efficiency.
Overview
21
21
years of professional experience
Work History
Loan Processor
Hometown Mortgage of Natchitoches
06.2021 - 02.2025
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Processed mortgage loan applications accurately and successfully for over 3.5 years.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Communicated with originator and applicant concerning progress of loan file.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
Teacher in Mathematics
St. Mary's Catholic School
07.2009 - 06.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Mortgage Loan Processor
Hometown Mortgage of Natchitoches
09.2003 - 06.2009
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
Education
Bachelor of Science - Mathematics
Northwestern State University of Louisiana
Natchitoches, LA12-1991
Skills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Attention to detail
- Employment verification
- Dedicated work ethic
- Document management
- Documentation
- Customer service
- Credit reports
- Application review
- Proficient in Microsoft Word, Microsoft Excel
- Generating reports
- Loan origination
- Proficient in 10-key
- Database management
Timeline
Loan Processor
Hometown Mortgage of Natchitoches
06.2021 - 02.2025
Teacher in Mathematics
St. Mary's Catholic School
07.2009 - 06.2021
Mortgage Loan Processor
Hometown Mortgage of Natchitoches
09.2003 - 06.2009
Bachelor of Science - Mathematics
Northwestern State University of Louisiana
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