Rhonda Haire
Cincinnati,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Specialist
Elevance Health
06.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Managed over 50 calls per day.
- Increased customers trust in brand.
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Exhibited high energy and professionalism when dealing with clients and staff
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative Specialist
Anthem BCBS
05.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed of 50 calls per day.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Customer Service Representative Specialist
AppleOne Employment Services
08.2020 - 05.2021
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- My employment ended with Appleone, due to being hired permanently with Anthem BCBS.
- Managed over 50 calls per day.
Customer Service Representative Specialist
Insight Global
09.2018 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 50 calls per day.
- Scheduled delivery of specialty medications.
- Increased customers trust in brand.
Receptionist
Cox Financial Corporation
06.2015 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed incoming calls.
- Corresponded with clients through email, telephone, or postal mail
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
GED -
Reading High School
Reading, OH07.2009
Skills
- Problem-Solving Ability
- Microsoft Excel
- Clerical Support
- Computer Proficiency
- Multi-Line Phone Talent
- Critical Thinking
- Customer Consulting
- Managing Multiple Tasks
- Call Center Operations
- Microsoft Word
- Active Listening
- Customer Relations
- Calm and Professional Under Pressure
- Medical Terminology Knowledge
- Customer Service
- Professional Telephone Demeanor
Timeline
Customer Service Representative Specialist
Elevance Health
06.2023 - Current
Customer Service Representative Specialist
Anthem BCBS
05.2021 - 12.2022
Customer Service Representative Specialist
AppleOne Employment Services
08.2020 - 05.2021
Customer Service Representative Specialist
Insight Global
09.2018 - 06.2019
Receptionist
Cox Financial Corporation
06.2015 - 06.2016
GED -
Reading High School
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