RHONDA HAMILTON-BRAGER
Duncanville,TX
Summary
Benefits professional prepared to handle complex benefit issues and provide exceptional client support. Proven capability to navigate benefit programs and resolve member inquiries efficiently. Known for strong collaboration and adaptability with attention to detail.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Benefit Advocate
United Healthcare
Dallas, TX
11.2020 - Current
- Advocated for member benefits, ensuring clear understanding of eligibility and coverage options.
- Resolved complex benefit inquiries, enhancing member satisfaction and retention rates.
- Educated members on healthcare programs, improving access to necessary services.
- Collaborated with cross-functional teams to streamline benefit processes and improve efficiency.
Creative Facilitator
AmeriCorps NCCC
Dallas, TX
01.2019 - 03.2021
- Facilitated team workshops to enhance collaboration and creativity among diverse groups.
- Developed engaging curriculum materials that supported experiential learning initiatives.
- Coordinated volunteer projects, ensuring alignment with community needs and organizational goals.
- Mentored junior facilitators, providing guidance on effective engagement strategies and best practices.
Master Stylist
JCPenney
Arlington, TX
01.2006 - 04.2020
- Specialized in client retention, product sales, communication, and professional services in haircare through chemical services, cutting, and designing
- Led team in providing exceptional hair styling services to enhance client satisfaction.
- Mentored junior stylists, fostering skill development and promoting best practices.
- Executed advanced color techniques, ensuring optimal results and client retention.
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, AZ10-2022
Skills
- Benefits administration
- Research
- Trade policy
- Verbal and written communication
- Relationship building
- Benefits explanation
- Documentation and reporting
Accomplishments
Magna Cum Laude recipient
Honors: Grand Canyon University (Dean/President's list)
The National Society of Collegiate Scholars
Psi Chi The International Honor Society in Psychology Central
Affiliations
NHBW Organization
American Counseling Association
United MegaCare Organization
Global Justice Advocates
Certification
- Licensed Cosmetologist – State of Texas – 1988
- Licensed Minister – The Potter’s House – 2002
- Ordained Elder – The Potter’s House – 2008
Interests
Community Outreach, Empowerment of Children & Family
Timeline
Benefit Advocate
United Healthcare
11.2020 - Current
Creative Facilitator
AmeriCorps NCCC
01.2019 - 03.2021
Master Stylist
JCPenney
01.2006 - 04.2020
Bachelor of Science - Sociology
Grand Canyon University