Summary
Overview
Work History
Education
Skills
Additional Information
Generic

Rhonda Hill, MSW, LCSW

New Orleans,,LA

Summary

Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in serving and treating survivors of crimes with trauma and clients with mental health disorders. Respectful and compassionate professional offering a twelve-year background serving communities by providing guidance for clients in need. Motivated to provide exceptional professional care and implement appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.

Possess comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate that builds strategic partnerships, advocate for clients and advance change for communities in need.

Overview

12
12
years of professional experience

Work History

Program Manager

Mindoula
11.2023 - Current
  • Developed strategic plans, setting clear objectives and achievable milestones for team
  • · Create service plans using all available information about members and guide members in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk
  • · Build communication strategies to ensure team is engaging and building relationships with members in order to support them in reaching their goals
  • · Collect and synthesize data that highlights member outcomes to support team training, improve high-quality engagement , deepen internal understanding across markets, strengthen relationships with partners and enable a continuous drive toward results
  • · Lead regular internal case review sessions, with individuals and with team members, for quality and training purposes
  • · Analyze team performance to identify gaps and challenges and create plans to improve performance as needed
  • ·Coordinate development of community resource guides with an emphasis on medical health, behavioral health, violence prevention and social services

Social Worker III

New Orleans
11.2015 - Current
  • As Coordinator for the Victim/Witness Assistance Unit, responsible for assessing department’s role in victim/witness assistance by remaining updated on laws and ensuring the department remains in compliance
  • Program Manager for two federal grants within the Victim/Witness Assistance Unit
  • Prepares and maintains program documentation, records and reports
  • Provides direct assistance and services to victims who have suffered direct or threatened physical, emotional or psychological harm as a result of violent crime or severe trauma
  • Maintains involvement as a liaison with other local criminal justice agencies and organizations who promote victims/witnesses rights
  • Responsible for developing a comprehensive Victim/Witness Assistance Unit training manual for distribution throughout the department
  • Coordinated and implemented a successful expansion and launch of new employee positions within the Victim/Witness Assistance Unit which included staffing social workers in three of the city’s eight police districts
  • Vetted, hired and provided effective training for staff to ensure compliance and ability to fulfill requirements of their positions
  • Supervise and train staff, social work interns and volunteers
  • Assists staff in coping with increasing demands for quantity, quality, and complexity of services in the face of diminishing resources
  • Independently manages assigned case records and statistics in accordance with policies and regulations
  • Contact and interview victims to establish the nature and extent of concerns or issues through a needs assessment then develop an action plan for immediate assistance which includes determining appropriate referral services and ongoing follow-up as needed
  • Specializes in case management, safety planning, and education services to victims of crime and trauma to reinforce the victim’s autonomy to make choices regarding possible courses of action
  • Provides short term, solution focused, crisis intervention and supportive counseling to families in crisis along with a comprehensive individual/family psychosocial and needs assessment
  • As a social worker in the Sex Crimes Unit, responsible for maintaining ongoing contact with victims by providing safety planning, referral to community resources and keeping them updated on the progress of their case
  • Ensured compliance with case maintenance, security and safety of records, reports, files and information
  • Provided crisis counseling for victims, explained criminal justice process and dynamics of sexual assault
  • Maintained detailed documentation of communication with victims and detectives
  • Administered prevention and outreach services
  • Accompanied victims to hospital for Sexual Assault forensic exams and during law enforcement interviews

Director of Social Services

Community Care Hospital
12.2022 - 11.2023
  • Enhanced staff performance through comprehensive training and professional development initiatives.
  • Streamlined internal processes for more efficient delivery of social services to clients in need.
  • · Responsible for recruitment, training, evaluation, retention and disciplinary actions of social services staff members in accordance with Hospital Human Resource policies and procedures
  • · Facilitates social work department functions to be efficient, timely, and effective ensuring that patients’ care needs are met, through the provision of therapy services, discharge planning, and related case management activities
  • · Plans and provides clinical supervision and teaching as necessary to foster staff members’ professional development and increased social services knowledge base
  • · Ensures effective communication between the social service department, staff and other departments within the organization
  • · Serves as liaison between the organization and external community agencies and facilities

Case Manager II

Volunteers of America
01.2015 - 05.2015
  • Exercised casework methods and techniques to maintain a therapeutic relationship to help the clients achieve the best outcome when addressing his/her problems
  • Provided crisis management, stabilization and critical incident monitoring to clients
  • Reduced the homeless population through an established and ongoing relationship with clients by consistently evaluating progress towards their goals and performing follow-ups accordingly
  • Maintained comprehensive case documentation and monitored client’s progress
  • Maintained a network of relationships with community resources and other advocates for homeless clients with mental and/or physical disabilities

Social Service Analyst II

Department of Children
05.2012 - 01.2015
  • Exercised independent judgment by accurately and timely determining eligibility for and providing assistance to clients
  • Educated clients on complex federal and state laws and regulations, program directives, and policy and procedures for three programs
  • Managed a complex caseload with numerous federally mandated deadlines, by setting appropriate controls to ensure timely delivery to clients
  • Completed personal interviews with clients to gather information needed for eligibility determination
  • Assisted in crisis management
  • Updated ongoing maintenance of case and member level data within four separate, informational based systems
  • Performed clearances and research to identify, analyze, and assess verification, documentation, or case related information within ten additional automated system
  • Reduced customer complaints by proactively identifying potential problems and implementing corrective actions.

Education

Master of Social Work - Social Work

Southern University At New Orleans
New Orleans

Bachelor of Science - Criminal Justice

Southern University At New Orleans
New Orleans

Associate of Applied Arts - Criminal Justice

Delgado Community College
New Orleans, LA

Skills

  • Referrals and Networking
  • Cultural Competency
  • Mental Health Training
  • Patient-Centered Care
  • Psychosocial Assessments
  • Crisis Intervention Techniques
  • Service planning
  • Staff Development
  • Crisis Assessment
  • Clinical Supervision

Additional Information

  • LICENSE: Licensed Clinical Social Worker (LCSW) Louisiana State Board License

Similar Profiles

CREATE PROFILE
Rhonda Hill, MSW, LCSW