Rhonda Hutson
Bristol,TN
Summary
Safety technician with extensive experience in safety compliance and training. Proven track record in enhancing workplace safety through effective communication and problem-solving skills. Demonstrated ability to improve team performance and foster a culture of safety. Empathetic professional in customer service known for high productivity and efficiency in task completion.
Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Spectrum Voip
Tallahassee, Florida
12.2022 - 05.2024
- Validated qualifications of potential customers via cold calls and arranged appointments for sales agents.
Customer Service Representative
Vocare
Tallahassee, Florida
04.2022 - 12.2022
- Updated databases with new and modified customer data.
- Mentored junior team members and managed employee relationships.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Representative
California Marketing Group
Tallahassee, Florida
06.2021 - 04.2022
- Renewed magazine subscriptions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Forklift Operator
Unicor Furniture Warehouse
Tallahassee, Florida
01.2020 - 12.2020
- Loaded and unloaded trucks to ensure timely delivery of products.
- Collaborated with team members to organize inventory in designated storage areas.
- Communicated effectively with supervisors regarding equipment issues or inventory needs.
- Loaded pallets onto trailers for shipment.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Transported material to correct locations and documented inventory changes.
Safety Technician
Environmental Safety Compliance Department
Aliceville, Alabama
07.2013 - 12.2019
- Assisted in maintaining safety compliance records and documentation.
- Conducted routine inspections of workplace safety equipment and facilities.
- Supported the development of safety training materials for employees.
- Helped identify potential hazards in the work environment through assessments.
- Maintained records of inspections, tests, and evaluations of safety systems.
- Assisted in preparing reports related to safety activities such as incident rates, near misses, audits.
- Inspected job sites for hazardous conditions, excessive noise and PPE use.
- Inspected and tested fire alarms, carbon monoxide detectors, emergency generators and other safety and emergency systems for full functionality.
- Provided training on safe work practices and procedures for employees and supervisors.
- Collaborated with external agencies such as OSHA and EPA inspectors during site visits or investigation processes.
- Managed OSHA-mandated recordkeeping and accident analysis paperwork.
Education
ServSafe Certification - ServSafe Food Protection Manager Certification
ServSafe National Restaurant Association
Chicago, IL12-2023
CQIA - Certified Quality Improvement Associate
American School For Quality
Milwaukee, WI07-2023
Introduction To Urban And Industrial IPM - Introduction To Urban And Industrial Pest Mngmt
Purdue University
West Lafayette, IN09-2015
Drug & Alcohol Treatment Specialist - Drug & Alcohol Treatment Specialist
Stratford Career Institute
Mount Royal, QC03-2015
GED -
Tennessee High School
Bristol, Tn07-1986
Some College (No Degree) - Business Administration
Fairmont State University
Fairmont, WVSome College (No Degree) - Entrepreneurship
Pierpont Community & Technical College
Fairmont, WVSkills
- Customer relationship management
- Cold calling
- Database management
- Service upgrades
- Inquiry resolution
- Customer experience enhancement
References
References available upon request.
Timeline
Customer Service Representative
Spectrum Voip
12.2022 - 05.2024
Customer Service Representative
Vocare
04.2022 - 12.2022
Customer Service Representative
California Marketing Group
06.2021 - 04.2022
Forklift Operator
Unicor Furniture Warehouse
01.2020 - 12.2020
Safety Technician
Environmental Safety Compliance Department
07.2013 - 12.2019
ServSafe Certification - ServSafe Food Protection Manager Certification
ServSafe National Restaurant Association
CQIA - Certified Quality Improvement Associate
American School For Quality
Introduction To Urban And Industrial IPM - Introduction To Urban And Industrial Pest Mngmt
Purdue University
Drug & Alcohol Treatment Specialist - Drug & Alcohol Treatment Specialist
Stratford Career Institute
GED -
Tennessee High School
Some College (No Degree) - Business Administration
Fairmont State University
Some College (No Degree) - Entrepreneurship
Pierpont Community & Technical College