Rhonda Jackson
Lake Park,GA
Overview
24
24
years of professional experience
Work History
Account Management Specialist
Lincare
Valdosta, GA
04.2015 - Current
- Utilized CRM software to keep detailed records of sales activities, customer interactions, and feedback.
- Negotiated contracts with clients, ensuring both parties' satisfaction with terms and conditions.
- Collaborated with marketing teams to develop promotional materials that boosted product visibility.
- Managed inventory levels to meet customer demand without overstocking or shortages.
Customer Service Representative
Convergys, AT&T
Valdosta, GA
01.2002 - 04.2015
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
Education
High School Diploma - undefined
Valdosta High School
Valdosta, GA06.1997
Skills
- Sales forecasting
- Decision-making
- Opening and closing procedures
- Continuous improvement
- Effective communication
- Customer satisfaction
- Problem-solving abilities
- Teamwork
- Customer engagement
- Professionalism
- Sales pitch development
- Multitasking
- Multitasking Abilities
- Team building
- Active listening
- Problem-solving aptitude
- Written communication
- Problem-solving
- Product knowledge
- Product demonstration
- Conflict resolution
- Customer feedback
- Self motivation
- Professional demeanor
- Excellent communication
- Relationship building
- Account management
- Organizational skills
- Account servicing
- Reliability
- Staff training and motivation
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
Timeline
Account Management Specialist
Lincare
04.2015 - Current
Customer Service Representative
Convergys, AT&T
01.2002 - 04.2015
High School Diploma - undefined
Valdosta High School