Rhonda Jones
Fredericksburg
Summary
Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach.
Organized Scheduler known for high productivity and efficient task completion. Specialize in time management, coordination of resources, and workflow optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless scheduling operations across various environments.
Overview
3
3
years of professional experience
Work History
Scheduler
Texas Oncology
Fredericksburg
03.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Coordinated with medical staff to manage daily clinic operations.
- Communicated with patients regarding appointment confirmations and changes.
- Assisted in prioritizing patient needs and ensuring efficient workflow.
- Maintained accurate records of patient schedules and service requests.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Updated scheduling software to reflect real-time changes in appointments.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Coordinated with other departments regarding resources needed for specific projects.
- Performed data entry into computer systems for tracking purposes.
- Maintained positive working relationship with fellow staff and management.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
- Communicated with healthcare providers to obtain necessary documentation for approvals.
- Educated staff on policies and procedures related to prior authorizations.
- Maintained accurate records of all authorization communications and decisions.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Notified ordering providers of denied authorizations.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Educated healthcare professionals on how to properly submit a request for pre-authorization.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Clarified patient inquiries and questions to update patient account information in computer system.
- Advised provider offices on proper coding practices that are necessary for successful claim submission.
- Participated in multidisciplinary team meetings to discuss complex cases requiring prior authorization.
- Followed up on pending prior authorization requests to ensure timely processing.
- Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Medical Receptionist
Methodist Hill Country Hospital
Fredericksburg
03.2023 - 03.2025
- Greeted patients and visitors upon arrival at the hospital entrance.
- Scheduled appointments and managed daily calendar for medical staff.
- Verified patient information and updated electronic health records accurately.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Coordinated insurance verification processes for patient services efficiently.
- Maintained cleanliness and organization of reception area and waiting room.
- Assisted patients with forms and medical paperwork during visits.
- Collaborated with healthcare providers to ensure smooth patient flow in facility.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
Education
Ross S Sterling
Baytown , TXSkills
- electronic health records
- scheduling software
- patient management
- insurance verification
Timeline
Scheduler
Texas Oncology
03.2025 - Current
Medical Receptionist
Methodist Hill Country Hospital
03.2023 - 03.2025
Ross S Sterling