Yahaira Ricks
Customer Service
Paterson,NJ
Summary
Dedicated Scheduler experienced in compliance and documentation management. Delivered exceptional customer service by effectively addressing concerns and enhancing satisfaction. Oversaw employee performance, providing valuable guidance and support while implementing industry best practices in employee management.
Overview
11
11
years of professional experience
2003
2003
years of post-secondary education
Work History
Scheduler
RadNet
Los Angeles, CA
07.2024 - 09.2025
- Scheduled patient appointments through electronic health record systems to ensure seamless patient flow.
- Coordinated with medical staff to optimize daily clinic operations.
- Updated patient records to ensure accurate scheduling and information flow.
- Managed incoming calls to deliver timely appointment information and resolve inquiries.
- Handled patient inquiries regarding services and procedures to enhance patient understanding and satisfaction.
Residential Life Supervisor
Catholic Charities Diocese Of Paterson
Paterson, NJ
04.2024 - 06.2024
- Supervised daily operations, ensuring efficient service delivery for community programs.
- Trained and mentored staff in best practices and organizational policies.
- Managed scheduling and staffing, maintaining optimal coverage across programs.
- Facilitated team meetings to discuss goals, challenges, and program updates.
- Led monthly team meetings to discuss progress, address issues, and plan future actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Implemented quality assurance measures, enhancing service consistency and effectiveness.
- Coordinated client intake processes to streamline service access and support.
- Developed training materials to support ongoing staff development and engagement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Followed company policies and objectives to ensure alignment with organizational goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Residential Life Associate
Catholic Charities Diocese Of Paterson
Paterson, NJ
01.2023 - 04.2024
- Coordinated community outreach programs and events to raise service awareness.
- Developed resource materials for clients and staff in collaboration with team members.
- Maintained confidential client records in compliance with organizational policies and regulations.
- Resolved client inquiries by providing information and directing them to appropriate resources.
- Supported client intake processes by gathering necessary documentation and information.
- Fostered positive connections with customers by engaging in friendly interactions. with customers by providing attentive service through attentive service through friendly service.
- Ensured compliance with company safety regulations at all times while on the job.
Cottage Training Supervisor
Hunterdon Developmental Center
Clinton, NJ
06.2014 - 04.2022
- Coordinated training sessions for staff and residents, enhancing skills and fostering a supportive learning environment.
- Developed and implemented training programs for new cottage staff members.
- Supervised daily activities for individuals with developmental disabilities.
- Facilitated communication between residents, families, and caregivers effectively.
- Ensured compliance with safety protocols and facility regulations consistently.
- Mentored new staff on best practices and organizational policies regularly.
- Provided ongoing support to cottage staff during their training period, including problem solving assistance and advice.
- Created detailed reports on trainee progress to assess readiness for independent work and tailor future training.
- Monitored the performance of cottage staff, providing feedback and guidance as needed.
- Conducted regular meetings with existing cottage staff to identify areas of improvement and review best practices.
- Maintained accurate records relating to employee attendance, assessment results and any other relevant information pertaining to the training process.
- Identified potential risks in cottage staff tasks and developed strategies to mitigate these risks, ensuring a safer environment.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Evaluated resident progress and adjusted training strategies as needed.
- Developed individualized support plans in collaboration with interdisciplinary teams.
Education
GED
Paterson, NJSome College (No Degree) - Nursing
Passaic County Community College
Paterson, NJSkills
- Appointment scheduling
- Patient coordination
- Electronic health records
- Medical staff collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Strong work ethic
- Customer service
- Teamwork and collaboration
- Telephone etiquette
- Decision-making
- Staff training
- Client relations
- Compliance monitoring
- Team leadership
- Time management
- Customer satisfaction
- Coaching and mentoring
- Performance management
- Staff education
- Employee motivation
- Policy and procedure development
- Safety protocols
- Task delegation
- Staff discipline
- Training and mentoring
- Goal oriented
- Documentation and reporting
- Staff management
- Priority management
- Verbal and written communication
- Staff development
- Policy enforcement
- Workflow management
- Computer skills
- Performance evaluations
- Employee coaching and mentoring
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Scheduler
RadNet
07.2024 - 09.2025
Residential Life Supervisor
Catholic Charities Diocese Of Paterson
04.2024 - 06.2024
Residential Life Associate
Catholic Charities Diocese Of Paterson
01.2023 - 04.2024
Cottage Training Supervisor
Hunterdon Developmental Center
06.2014 - 04.2022
GED
Some College (No Degree) - Nursing
Passaic County Community College