Rhonda Kaltenbach
Yulee,FL
Summary
Dynamic manager with a proven track record at Dunkin' Donuts Franchising, enhancing operational efficiency and customer satisfaction through critical thinking and active listening. Successfully trained staff, implemented inventory practices, and analyzed feedback, resulting in improved service quality and reduced waste. Committed to delivering exceptional results in fast-paced environments.
Overview
2017
2017
years of professional experience
Work History
Manager
Dunkin' Donuts Franchising
Yulee, FL
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management practices to reduce waste and optimize supply chain processes.
- Analyzed customer feedback to identify improvement areas, enhancing overall guest experience.
Server
Shoneys
Fernandina Beach, FL
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Assisted with menu knowledge to facilitate informed guest choices and enhance dining experience.
- Collaborated with kitchen staff to streamline food preparation and service flow.
- Maintained cleanliness and organization of dining area to meet health standards.
- Processed payments accurately using point-of-sale systems for efficient transaction handling.
- Resolved guest concerns promptly, enhancing overall customer satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Valley's Steak House
Jacksonville, FL
- Provided exceptional customer service in fast-paced dining environment.
- Trained new team members on operational procedures and customer service best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Head Server
Burtons Seafood
Yulee, FL
- Supervised dining staff to ensure exceptional customer service and operational efficiency.
- Organized and coordinated large events, enhancing guest experiences through detailed planning.
- Trained new servers in menu knowledge, service techniques, and restaurant policies.
- Managed inventory levels to optimize resource availability and minimize waste.
- Collaborated with kitchen staff to ensure seamless communication and service flow during peak hours.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained staff members on use of POS system.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Customer Service Representative
We Insure, Jacksonville, Fl
Jacksonville, Fl
01.2011 - 03.2016
- Assisted customers with inquiries, ensuring timely resolution and satisfaction.
- Managed inbound calls, providing accurate information about insurance products and services.
- Processed policy changes and updates efficiently to maintain customer records.
- Collaborated with team members to enhance service delivery and improve response times.
- Conducted follow-up calls to ensure customer satisfaction post-service interaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Nassau County Adult Education
Fernandina Beach, FLSkills
Customer service
Active listening
Critical thinking
Data entry
Additional Information
My immediate supervisor handed me a letter from some customers I had waited on that were from Australia, stating that I had made their dining experience a memorable event, that I was knowledgeable on the choices I recommended they try, how they didn't have to ask for refills, how when finished eating no empty dishes were sitting in front of them. They sent me stickers and other memorabilia from Australia.
Timeline
Customer Service Representative
We Insure, Jacksonville, Fl
01.2011 - 03.2016
Manager
Dunkin' Donuts Franchising
Server
Shoneys
Server
Valley's Steak House
Head Server
Burtons Seafood
High School Diploma -
Nassau County Adult Education