Rhonda Kleckner
Summary
Seeking a full-time position that offers professional challenges and allows the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Dedicated to delivering exceptional results and exceeding expectations, eager to contribute a diverse skill set to a dynamic work environment. With a proven track record of successfully managing complex tasks and collaborating with cross-functional teams, confident in the ability to make a valuable impact in a new role.
Overview
17
17
years of professional experience
Work History
Optical Sales Associate
EssilorLuxottica, Target Optical
02.2014 - Current
- Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
- Achieved sales goals by utilizing strong communication skills and understanding of customer needs.
- Continuously expanded industry knowledge to stay informed on the latest trends and products in the optical field.
- Increased store revenue through effective sales techniques and product knowledge.
- Conducted thorough follow-ups with clients after purchases to ensure satisfaction and address any concerns or questions they might have had about their new eyewear products.
Instructional ESE Paraprofessional
Alachua County School Board
08.2012 - Current
- Assisted teachers in implementing personalized learning plans for students with special needs.
- Managed detailed records of student progress and attendance, providing valuable information for decision-making processes within the school system.
- Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
- Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
Instructional ESE Paraprofessional
Marion County School Board
04.2009 - 06.2012
- Assisted teachers in implementing personalized learning plans for students with special needs.
- Managed detailed records of student progress and attendance, providing valuable information for decision-making processes within the school system.
- Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
- Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
Assistant Call Center Manager
DR Management
01.2008 - 04.2009
- Increased customer satisfaction by implementing effective call center strategies and training programs for staff.
- Managed daily operations of the call center, ensuring optimal staffing levels, resource allocation, and workload distribution.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Education
High School -
Branford High School
Branford, FloridaState College -
Florida Gateway College
Lake City, FLCollege -
Florida Southern College
Lakeland, FLCollege -
Florida Southern College
Lakeland, FloridaSkills
- Customer service
- Strong communication and interpersonal skills
- Multitasking Abilities
- Conflict resolution
- Developmental strategies
- Active listening techniques
- Coaching and mentoring
- Goal oriented
Timeline
Optical Sales Associate
EssilorLuxottica, Target Optical
02.2014 - Current
Instructional ESE Paraprofessional
Alachua County School Board
08.2012 - Current
Instructional ESE Paraprofessional
Marion County School Board
04.2009 - 06.2012
Assistant Call Center Manager
DR Management
01.2008 - 04.2009
High School -
Branford High School
State College -
Florida Gateway College
College -
Florida Southern College
College -
Florida Southern College
Similar Profiles
GRACIELA ARIASGRACIELA ARIAS
Production Team Lead at Essilorluxottica Optical ManufacturingProduction Team Lead at Essilorluxottica Optical Manufacturing
Elsa RamosElsa Ramos
Store Manager at Essilorluxottica -For Eyes OpticalStore Manager at Essilorluxottica -For Eyes Optical
Tiffany BrockmoleTiffany Brockmole
Associate Technician at Walman Optical / EssilorLuxotticaAssociate Technician at Walman Optical / EssilorLuxottica