Rhonda Landolfi

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer calls to answer questions about their mortgage and escrow
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Promoted available products and services to customers during service, account management
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Updated account information to maintain customer records.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled customer inquiries and suggestions courteously and professionally.
• Trained new personnel regarding company operations, policies and services.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained up-to-date knowledge of product s.
• Investigated and resolved customer inquiries and complaints quickly.

• Met customer call guidelines for service levels, handle time and productivity.\
• Liaison between members broken down vehicles and tow companies to locate members and assist in getting help
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Responsible for ensuring accuracy in counting inventory at stores whole maintaining professionalism to allow shoppers to still shop

• Counseled students and parents about financial aid options and program details.
• Complied with state and federal financial aid guidelines and regulations.
• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Communicated with prospective students to illustrate available financial aid opportunities.
• Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
• Processed federal financial aid verifications per federal and srareguidelines.
• Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.

• Assisted companies with choosing and timing investments for optimal results.
• worked with both schools directors an IT to make sure al was captured and recorded correctly
• Analyzed and processed project specifics before before go live
• Developed staff to present Fianancial aid to pot new students.
• Presented material to High School's
• validated ane audited data provided on federal documents to ensure accuracy
• processed payments and verification
• Ensure compliance for both objectives at both State an Federal levels
• Strong working knowledge of business office
• book store manager
• VA cetifying officiall