Summary
Overview
Work History
Education
Affiliations
Timeline
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Rhonda Lattanzi

Cleveland,OH

Summary

  • Ambitious and goal-oriented receptionist, meticulous and professional with outstanding problem solving skills and telephone etiquette. Focused on providing professional service and support to every office visitor. Diligent about interdepartmental communications, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Overview

17
17
years of professional experience

Work History

Receptionist & Security Specialist

Eliza Jennings Renaissance
Olmsted Township, OH
08.2024 - Current
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service, UPS, FedEx, and Amazon.

Receptionist

Avenue / Progressive Quality Care
Brooklyn, OH
10.2023 - Current
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries. Greeted visitors entering establishment to determine nature and purpose of visit.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Direct Support Professional

Our Lady of the Wayside
Avon, OH
07.2007 - 10.2021
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.
  • Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Followed care plan and directions to administer medications.

Education

Bachelor of Science - Industrial & Systems Engineering

Ohio University
Athens, OH
06-1991

Affiliations

  • Founder of Women, Wine & Literature Book club
  • Payee Support for Individual with Mental Health disability
  • Alumni member of Phi Sigma Sigma sorority
  • Avid Gardener & Concert Goer

Timeline

Receptionist & Security Specialist

Eliza Jennings Renaissance
08.2024 - Current

Receptionist

Avenue / Progressive Quality Care
10.2023 - Current

Direct Support Professional

Our Lady of the Wayside
07.2007 - 10.2021

Bachelor of Science - Industrial & Systems Engineering

Ohio University

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Rhonda Lattanzi