Rhonda Layne' Gillespie
Joliet,IL
Summary
Dynamic Criminal Justice and Rehabilitation Specialist with a proven track record of enhancing productivity and efficiency in case management. Expertise includes risk assessment and the development of tailored treatment plans, leading to improved outcomes for clients. Strong communication and problem-solving skills facilitate the navigation of complex cases, ensuring effective resolutions. Committed to advancing rehabilitation practices for transformative client experiences.
Overview
10
10
years of professional experience
Work History
Recruiter
MIT US Inc
Plainfield , IL
07.2024 - Current
- Managed full-cycle recruiting process, from sourcing candidates to extending offers.
- Leveraged applicant tracking systems (ATS) to streamline recruitment processes.
- Conducted interviews, facilitated onboarding processes, and performed screening and background checks to meet client requirements.
Switchboard Operator
Ascension St. John Hospital
Joliet, IL
02.2022 - 06.2024
- Alerted staff of emergency information and general announcements using PA system.
- Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
- Served as the initial contact for all incoming calls, meticulously documenting reports to uphold departmental safety.
Customer Service Representative
Chicago Transit Authority, CTA
Chicago , IL
04.2015 - 12.2021
- Assisted customers by offering accurate travel routes for public transportation.
- Managed customer concerns through inbound telephone communications, providing information on fare media products, reduced fares, bus and rail services, travel details, and resolving complaints.
- Provided customers with accurate CTA policy information, maps, and timetables upon request.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ04-2023
Skills
- Talent Acquisition
- Resume Review Proficiency
- Recruitment marketing
- Telephony Management Skills
- 40 WPM Typing Proficiency
- Multi-Line Phone Management
References
References available upon request.
Timeline
Recruiter
MIT US Inc
07.2024 - Current
Switchboard Operator
Ascension St. John Hospital
02.2022 - 06.2024
Customer Service Representative
Chicago Transit Authority, CTA
04.2015 - 12.2021
Bachelor of Science - Criminal Justice
University of Phoenix
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