Rhonda Lee

Workflow Consultant

Ricoh USA

01.1986 - 09.2023

Analyzed problematic areas to provide recommendations and solutions.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Created and developed detailed work plans to meet business priorities and deadlines.
Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Supported clients with business analysis, documentation, and data modeling.
Collaborated with teams to define, strategize, and implement marketing and web strategies.
Onboarded and managed new client accounts to boost retention rates.
Aligned closely with business owners and employees to gather information and gain operational insight.
Integrated technology and business operations to identify targeted solutions to customer issues.
Implemented practices and procedures to reduce expenditures and increase savings.
Evaluated customer needs and feedback to drive product and service improvements.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Developed effective improvement plans in alignment with goals and specifications.
Generated reports detailing findings and recommendations.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Educated staff on organizational mission and goals to help employees achieve success.