Rhonda Liddell
Yulee,FL
Summary
Dedicated Shift Supervisor with proven skills in customer service, staff management, and cash handling.
Motivated Supervisor,Team leadership reliable and flexibly .
Recognized for hard work and attention to detail.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Goodwill Store
Cape Coral, FL
03.2023 - 02.2026
- Supervised daily store operations, ensuring optimal staff performance and customer satisfaction.
- Trained and mentored new employees on operational procedures and customer service standards.
- Managed inventory control processes, maintaining accurate stock levels and minimizing losses.
- Implemented efficient workflows, enhancing productivity and reducing wait times for customers.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Helped store management meet standards of service and quality in daily operations.
- Coordinated store opening and closing procedures, maintaining security protocols.
- Counted out cash drawers and balanced totals.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Mail Carrier /Operations Supervisor
United States Post Office
Jacksonville, FL
03.2009 - 01.2019
- Delivered mail efficiently across assigned routes, ensuring timely and accurate service.
- Handled customer inquiries and concerns professionally, fostering positive community relations.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
- Supervised daily operations to ensure timely mail delivery and service efficiency.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FLSkills
- Customer Service #1
- POS system operation
- Staff management
- Cash handling expertise
- Problem-solving abilities
- Multitasking and organization
- Key-holder
- Sales vs Budget
- Reliability
Timeline
Shift Supervisor
Goodwill Store
03.2023 - 02.2026
Mail Carrier /Operations Supervisor
United States Post Office
03.2009 - 01.2019
High School Diploma -
Fernandina Beach High School