Rhonda Matheney
Las Vegas
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Remote
Oregon Department Of Human Services
01.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Incoming and outbound calls applications for all ODHS services, scheduling appointments, generating notices, data collection, demographic changes.
- Daily MMIS use, for Medical Management system, daily DHR database use. Daily use of the ONE Applicant Portal and One System. Strong written, and verbal communication skills. Experience handling call escalations.
Guest Room
Flamingo Hotel And Casino
12.2018 - 10.2021
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
Customer Service Representative
Sutherland Global Services
02.2015 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Eisenhower
Rialto, CA06-2003
Skills
- Customer service
- Customer satisfaction measurement
- Call center experience
- Critical thinking
Timeline
Customer Service Representative Remote
Oregon Department Of Human Services
01.2024 - 12.2024
Guest Room
Flamingo Hotel And Casino
12.2018 - 10.2021
Customer Service Representative
Sutherland Global Services
02.2015 - 12.2018
High School Diploma -
Eisenhower
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