Rhonda McCutchen
McKinney,TX
Summary
Resourceful Travel Advisor passionate about providing exceptional experiences in cruise travel from start to finish. Extensive career in hospitality. Hardworking with strong organizational skills, eager to secure an entry level position as a Personal Vacation Planner with Carnival Cruise Lines.
Overview
37
37
years of professional experience
Work History
Travel Advisor
Magnolia Travel
McKinney, Texas
04.2024 - Current
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options, and excursion options to best meet client expectations.
- Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
- Conducted post-travel follow-ups with the client to ensure satisfaction and to gather feedback on their experiences, and identify areas of improvement.
Bingo Worker/Bingo Caller/Bookkeeper
Strike It Rich Bingo
Dallas, Texas
01.1988 - Current
- Fostered a welcoming community among regular patrons through consistent event scheduling and friendly rapport-building efforts.
- Increased customer satisfaction by providing exceptional customer service and maintaining a positive attitude during games.
- Assisted patrons with questions or concerns regarding gameplay, providing informative explanations as needed.
- Provided clear communication of rules and regulations to all players, fostering fair gameplay for participants.
- Assisted in training new bingo workers, sharing best practices for optimal performance and customer service.
- Developed internal control procedures to ensure accurate recordkeeping.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Collaborated with external auditors during annual audits of company finances.
- Posted journal entries to the general ledger system accurately and timely.
- Performed month-end closing activities.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Conducted monthly bank reconciliations.
- Maintained and reconciled general ledger accounts.
- Managed payroll processing for staff members.
- Ensured accuracy in all accounting entries and records.
Education
Avoya Travel
Fort Lauderdale, FLOutside Agents
Jacksonville, FLSkills
- Excellent customer service
- Exceptional communications
- Travel Arrangements
- Itinerary Planning
- Administrative tasks
- Retail Sales
- Relationship Management
- Accurate documentation
Timeline
Travel Advisor
Magnolia Travel
04.2024 - Current
Bingo Worker/Bingo Caller/Bookkeeper
Strike It Rich Bingo
01.1988 - Current
Avoya Travel
Outside Agents
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