Rhonda McKell
Houston,Texas
Summary
Dynamic professional with a proven track record in patient advocacy and client relationship management at McKells In-home Service Care. Expertise in problem-solving and prioritizing tasks to deliver exceptional service. Strong communication skills and attention to detail ensure high standards of care and client satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Elderly Caregiver
McKells In-home Service Care
03.2020 - Current
- Provide compassionate care to elderly clients, ensuring their physical, emotional, and social well-being.
- Assisted clients with daily living activities, including meal preparation, hygiene, and medication management.
- Advocate for clients by coordinating with healthcare providers and addressing any concerns.
- Maintain a clean and safe living environment while fostering trust and companionship.
- Ensured smooth operation of household by managing tasks like bill payments and meal planning. such as grocery shopping, bill payments, and scheduling appointments.
Sales Associate
Star Furniture
03.2015 - 02.2020
- Managed transactions, arranged deliveries, and offered financing options while exceeding sales goals and staying informed of company policies and promotions.
- Delivered exceptional customer service by addressing client needs and building lasting relationships through effective communication and follow-ups, enhancing customer loyalty.
- Trained new employees to uphold high service standards, ensuring consistent customer satisfaction.
Assistant Manager
Dress Barn
07.2011 - 03.2015
- Supervised daily operations, aligning with company policies and enhancing customer satisfaction.
- Managed staff scheduling and payroll, monitoring team performance and promptly addressing customer concerns to foster brand loyalty.
Recruiter
Remington College Webster
Webster, Texas
08.2008 - 10.2009
- Conducted candidate interviews to evaluate qualifications and cultural fit, enhancing recruitment process.
- I conducted interviews and onboarded new team members to align with organizational goals.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- I also participated in corporate training programs to enhance team knowledge and skills.
- Maintained client relationships through regular follow-ups, ensuring satisfaction and retention.
- Responded promptly to client inquiries via phone or email.
- Utilized real estate software to manage listings and client information efficiently.
- Conducted market analysis to determine property values and trends.
- Developed marketing materials to promote listings across multiple platforms.
- Negotiated purchase agreements on behalf of clients to achieve favorable terms.
- Coordinated property showings and open houses to showcase listings, facilitating buyer engagement.
- Collaborated with mortgage brokers and inspectors to facilitate transactions smoothly.
- Maintained updated knowledge of local real estate markets.
- Managed real estate transactions from initiation to closing.
Real Estate Agent
Realty Executives
Culver City, California
11.1999 - 07.2007
- Managed real estate transactions from initiation to closing.
- Negotiated purchase agreements on behalf of clients to achieve favorable terms.
- Assisted clients in buying and selling residential properties.
- Coordinated property showings and open houses, enhancing buyer engagement and interest.
- Conducted market analysis to determine property values and trends.
- Created targeted marketing materials to effectively promote listings across multiple platforms.
- Collaborated with mortgage brokers and inspectors to facilitate transactions smoothly.
- Nurtured client relationships through consistent follow-ups, ensuring ongoing communication and support.
Education
Licensed to sell -
01.2007
General Studies -
01.1982
Skills
- Communication and interpersonal skills
- Problem solving and conflict resolution
- Organizational and multitasking abilities
- Team training and mentoring experience
- Adaptability to dynamic environments
- Detail-oriented service excellence
- Patient advocacy and elderly support
- Client relationship management
- Time management strategies
Certification
Certified Realtor
Insurance Experience
Experience with insurance policies and financial products.
References
Available upon request
Timeline
Elderly Caregiver - McKells In-home Service Care
03.2020 - Current
Sales Associate - Star Furniture
03.2015 - 02.2020
Assistant Manager - Dress Barn
07.2011 - 03.2015
Recruiter - Remington College Webster
08.2008 - 10.2009
Real Estate Agent - Realty Executives
11.1999 - 07.2007
Beverly Hills School of Real Estate - Licensed to sell,
Santa Monica Community College - General Studies,