Marisa Hughes
Issaquah,WA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Strong work ethic, adaptability, and exceptional interpersonal skills. Eager to contribute to a dynamic team, and support organizational goals.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Elderly Caregiver
Self Employed
Tucson, USA
10.2017 - 05.2025
- Demonstrated effective communication skills when interacting with seniors and their families.
- Provided compassionate care to elderly patients in a home setting, ensuring their comfort and safety.
- Utilized problem-solving techniques to resolve challenging behaviors of seniors.
- Developed and implemented activities to stimulate physical and mental abilities.
Flight Attendant
Compass Airlines
Eagan, USA
01.2018 - 06.2020
- Developed strong interpersonal skills to effectively address customer needs and complaints.
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
- Collaborated with flight crew members to provide excellent customer service.
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Guided passengers during onboarding and offboarding, providing specialized care for passengers with special needs.
- Served food and drinks, collected money and provided information about in-flight offerings.
- Ensured the cabin was clean and organized at all times, including restocking supplies as needed.
Member Services
Planet Fitness
Lacey, USA
09.2016 - 10.2017
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Processed memberships, updated records and collected payments.
- Worked with co-workers to complete tasks.
Education
Certificate - Phlebotomy
Pima Community College
Tucson, AZSkills
- Customer relations and interpersonal skills
- Effective communication skills
- Point of sales
- Computer applications proficiency
- Active listening
- Cultural diversity awareness
- Membership processing
- Data entry
- Teamwork and collaboration
- Problem-solving
- Time management
- Relationship building
- Empathy and patience
- Supportive team member
- Customer service
- Adaptability to change
- Flexibility under pressure
- Strong interpersonal skills
Certification
BLS/CPR Certification
Timeline
Flight Attendant
Compass Airlines
01.2018 - 06.2020
Elderly Caregiver
Self Employed
10.2017 - 05.2025
Member Services
Planet Fitness
09.2016 - 10.2017
Certificate - Phlebotomy
Pima Community College