Rhonda Melvin
Altoona,AL
Summary
Reliable business professional with experience in account management. Proven track record of successfully streamlining business operations. Ability to analyze data to identify trends and developing strategies to improve property programs.
Overview
18
18
years of professional experience
Work History
Team Leader
Willis Towers Watson Southeast Inc.
03.2022 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Client Advocate
Willis Towers Watson Southeast Inc.
05.2006 - Current
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Control a book of business for middle market to large accounts from heavy construction, manufacturing and distribution, reverse flow accounts and healthcare.
- Evaluated performance for a team of seven members and assisted them in their work and provided guidance for internal processes.
Education
Assocaites Degree in Social Work - Social Work
Wallace State Community College - Hanceville
Hanceville, AL01.1995
High School Diploma -
Gardendale High School
Gardendale, AL05.1992
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Accomplishments
I have designations for Certified Insurance Counselor and Certified Insurance Service Representative.
Timeline
Team Leader
Willis Towers Watson Southeast Inc.
03.2022 - Current
Client Advocate
Willis Towers Watson Southeast Inc.
05.2006 - Current
Assocaites Degree in Social Work - Social Work
Wallace State Community College - Hanceville
High School Diploma -
Gardendale High School
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