Rhonda Michaels
San Diego,Ca
Summary
- Savvy Business and Internship Student Passionate about Financial Accounting Looking To obtain a position in the Hospitality field as a Hotel Controller or Assistant Hotel Controller and to use my Twenty-three years of experience with the Bay Club Hotel and Marina .
- Hands-on professional with 23 years experience in reconciling discrepancies between cash receipts versus expected receipts from previous days activities. The amounts vary from $120.00 to $300.00 a day.
- Processed payments using credit card machines(Dormakaba) Latest one that is being used at the Bay Club Hotel and Marina..
- Posted room charges and room taxes to guest accounts for payment, such as for Restaurant, Gift shop ,and Amenities (Wine and Cheese baskets,Cookies and Milk, Chocolate covered strawberries.
- Highly experienced in responding to emergency calls in a calm,professional manner and attended to customer complaints and concerns.
- Performed daily audits of hotel accounts and cash handling procedures to ensure accuracy and compliance with established policies .
Overview
31
31
years of professional experience
Work History
Hotel night auditor/ Front desk clerk
The Bay Club Hotel and Marina
San Diego, California
05.2002 - Current
- Computed bills, collected payments, and made change for guests
- Made and confirmed reservations as well as cancellations
- Managed maintenance requests from guests while communicating updates between staff members
- Kept records of room availability and guests accounts, manually, and using computers
Front desk clerk/ Hotel night auditor
Loma Lodge Motel
San Diego, Ca
08.1994 - 05.2002
- Did some Managerial duties while the Manager was away on vacation for 15 employees
- Issued room keys to guests
- Demonstrated strong customer service skills while interacting with guests in person and over the phone
- Utilized problem solving techniques when dealing with difficult guest situations or disputes
- Maintained a clean work environment by organizing paperwork, filing documents
Education
Certificate of Achievement - Financial Accounting
San Diego Mesa College-MIP Interning W/ A Purpose
San Diego, Ca12.2026
Certification in Accounting Candidate - Financial Accounting
San Diego Miramar College
San Diego, Ca12.2026
Certification in Front office operations -
Century Business College
San Diego, Ca10.1991
Skills
- Accounting
- Hospitality services
- Payment processing
- Strong work ethic
Timeline
Hotel night auditor/ Front desk clerk
The Bay Club Hotel and Marina
05.2002 - Current
Front desk clerk/ Hotel night auditor
Loma Lodge Motel
08.1994 - 05.2002
Certificate of Achievement - Financial Accounting
San Diego Mesa College-MIP Interning W/ A Purpose
Certification in Accounting Candidate - Financial Accounting
San Diego Miramar College
Certification in Front office operations -
Century Business College