Rhonda Minks
Ocean Shores,WA
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
32
32
years of professional experience
Work History
Shift Manager
Ocean Shores IGA
Ocean Shores, Washington
02.2016 - Current
- Cultivated strong customer relationships through effective communication, enhancing customer satisfaction.
- Resolved customer complaints professionally while following company guidelines.
- Answered customer questions about products, pricing, and availability.
- Assisted personnel with daily operational needs to ensure smooth workflow.
- Updated processes and procedures when needed to improve workflow.
- Guided new employees during onboarding, facilitating their integration into company culture and processes. and mentoring to newly hired employees on company programs.
Owner
CJ Detailing/ Lube Rack
Ocean Shores, Washington
08.1994 - 07.2013
- Directed daily operations of automotive detailing and lube service, ensuring a smooth workflow.
- Oversaw business operations, including staff hiring and training, to build a skilled team.
- Managed customer service interactions to ensure client satisfaction and loyalty.
- Cultivated strong client relationships through exceptional customer service, enhancing client loyalty.
- Coordinated scheduling of services to optimize workflow and efficiency.
- Oversaw inventory management for automotive products and supplies.
- Managed budget allocation for operational needs. and financial management.
- Ensured compliance with safety standards in all operational procedures.
- Ensured compliance with local, state, and federal regulations.
Education
Certificate - Retail Management
Clover Park Technical College
Lakewood, WA12-2021
High School Diploma -
North Beach Jr./Sr. High School
Moclips, WA06-1987
Some College (No Degree) - Paramedicine
NTCI
Vancouver, WASkills
- Client relationship management
- Complaint resolution
- Customer support
- Process improvement
- Operational efficiency
- Schedule management
- Accounts management
- Time management
- Data organization
- Verbal and written communication
- Communication skills
- Problem solving
- Detail orientation
- Multi-line phone systems
Timeline
Shift Manager
Ocean Shores IGA
02.2016 - Current
Owner
CJ Detailing/ Lube Rack
08.1994 - 07.2013
Certificate - Retail Management
Clover Park Technical College
High School Diploma -
North Beach Jr./Sr. High School
Some College (No Degree) - Paramedicine
NTCI