Rhonda Mitchell
Jacksonville,Florida
Summary
To qualify and accept a position as a Senior Revenue Cycle Representative
Overview
33
33
years of professional experience
Work History
FINANCIAL REPRESENTATIVE/REVENUE CYCLE
MAYO CLINIC JACKSONVILLE
01.2011 - Current
- Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles
- Responsible for managing and collecting Mayo Clinic Account Receivables through automated systems and revenue cycle processes
- Responds to and resolves a variety of account, billing and payment issues from patients and customers
- Follows approved guidelines and policies regarding routine patient and payer interactions
- Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving
- Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic
- This individual must accurately document interactions and interpret interactions documented by others
- Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third-party payers, via incoming and outgoing phone calls or face to face interactions.
FINANCIAL REPRESENTATIVE/EMERGENCY ROOM REGISTRATION
SHANDS JACKSONVILLE
09.2009 - 03.2011
- Position Summary Reports directly to the Departmental Supervisor
- Completes the admission/registration process and other admission finance functions
- Serves as liaison between patients, nurses, physicians and others
- Provides excellent customer service.
FINANCIAL REPRESENTATIVE/REVENUE CYCLE
MAYO CLINIC JACKSONVILLE
01.2009 - 01.2011
- Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles
- Responsible for managing and collecting Mayo Clinic Account Receivables through automated systems and revenue cycle processes
- Responds to and resolves a variety of account, billing and payment issues from patients and customers
- Follows approved guidelines and policies regarding routine patient and payer interactions
- Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving
- Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic
- This individual must accurately document interactions and interpret interactions documented by others
- Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions.
FINANCIAL REPRESENTATIVE/TRAINER/REVENUE CYCLE
MAYO CLINIC JACKSONVILLE
01.2004 - 01.2009
- Collects, reviews, discusses, and documents demographic, insurance, and financial information with patients and payers for Mayo Clinic Arizona, Jacksonville and Rochester Revenue Cycles
- Responsible for managing and collecting Mayo Clinic Account Receivables through automated systems and revenue cycle processes
- Responds to and resolves a variety of account, billing and payment issues from patients and customers
- Follows approved guidelines and policies regarding routine patient and payer interactions
- Makes independent decisions that require individual and/or team analysis, reasoning, and problem solving
- Interprets, applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic
- This individual must accurately document interactions and interpret interactions documented by others
- Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers, via incoming and outgoing phone calls or face to face interactions.
CENTRAL APPOINTMENT OFFICE SCHEDULING AGENT
MAYO CLINIC JACKSONVILLE
01.2004 - 01.2006
- TAKE PATIENT INCOMING CALLS, SCHEDULE NEW PATIENT APPOINTMENTS HANDLE ALL MEDICAL RECORDS, REGISTER NEW PATIENTS IN THE MAYO SYSTEM, VERIFY PATIENTS' INSURANCE INFORMATION, SCHEDULE GASTROENTEROLOGY PROCEDURES FOR PATIENTS, DECENTRALIZED PERSON TO ALL GASTROENTEROLOGY PHYSICIANS/MANAGERS/SECRETARIES/NURSES, ASSIST MANAGER/PHYSICIANS WITH IMPROVING SCHEDULING PROCESS BY PROVIDING FEEDBACK EVERY TWO WEEKS, DEAL WITH PATIENT COMPLAINTS/PROBLEMS TO THE BEST OF MY ABILITY, HANDLE LABS/REPORTS FOR PHYSICIANS, REQUEST OUTSIDE RECORDS/FILMS FOR PHYSICIANS, CREATE PATIENT ITINERARY
MEDICAL RECEPTIONIST II
MAYO CLINIC JACKSONVILLE
01.1998 - 01.2004
- CHECK IN PATIENTS, SCHEDULE/RESCHEDULE PATIENT APPOINTMENTS, TAKE PATIENTS' OFFICE VISIT CO-PAYMENTS, RECEIVE PATIENTS' PRESCRIPTION ORDERS, LOAD/DISMISS X-RAY FILMS FOR THE PHYSICIANS, COVER SECRETARY PHONES, WHEN NEEDED, COVER ON SITE SCHEDULER WHEN NEEDED, CONDUCT NEXT DAY REMINDER CALLS TO PATIENTS, PRINT OFF ANY MEDICAL REPORTS THAT IS NEEDED BY THE PHYSICIANS, DELEGATE ANY WALK IN PATIENTS, PULL ANY PEDIATRIC CHARTS NEEDED BY THE PHYSICIANS, ASSIST IN MOST GENERAL OFFICE DUTIES
FRONT DESK RECEPTIONIST
DR. STEPHEN B. GILL, FAMILY PRACTICE
01.1992 - 01.1998
- TAKE ALL INCOMING CALLS TO OFFICE, SCHEDULE PATIENT APPOINTMENTS, HANDLE/ORGANIZE PATIENT CHARTS, MANAGE LUNCHEONS WITH DRUG REPRESENTATIVES, CALL IN REFILLS TO PHARMACIES, HANDLE PATIENT WALK-INS, BACK UP FOR PATIENT CHECK-OUT POSITION, POST INSURANCE PAYMENTS, MANAGE OVERALL FLOW OF THE FRONT DESK AREA
Education
ASSOCIATES OF ARTS DEGREE -
FLORIDA COMMUNITY COLLEGE OF JACKSONVILLE
01.2001
MEDICAL OFFICE ADMINISTRATOR DIPLOMA -
CONCORDE CAREER INSTITUTE
01.1992
GRADUATE OF 1987 -
JEAN RIBAULT SENIOR HIGH SCHOOL
01.1987
Skills
- MS WORD
- MS WORD PERFECT
- MS EXCEL
- EPIC
Phone
904-993-5830, 904-956-0045
References
Will be provided upon request
Extracurricular Activities
Volunteer for Habitat Humanity of Jacksonville (300 volunteer hours)
Timeline
FINANCIAL REPRESENTATIVE/REVENUE CYCLE
MAYO CLINIC JACKSONVILLE
01.2011 - Current
FINANCIAL REPRESENTATIVE/EMERGENCY ROOM REGISTRATION
SHANDS JACKSONVILLE
09.2009 - 03.2011
FINANCIAL REPRESENTATIVE/REVENUE CYCLE
MAYO CLINIC JACKSONVILLE
01.2009 - 01.2011
FINANCIAL REPRESENTATIVE/TRAINER/REVENUE CYCLE
MAYO CLINIC JACKSONVILLE
01.2004 - 01.2009
CENTRAL APPOINTMENT OFFICE SCHEDULING AGENT
MAYO CLINIC JACKSONVILLE
01.2004 - 01.2006
MEDICAL RECEPTIONIST II
MAYO CLINIC JACKSONVILLE
01.1998 - 01.2004
FRONT DESK RECEPTIONIST
DR. STEPHEN B. GILL, FAMILY PRACTICE
01.1992 - 01.1998
ASSOCIATES OF ARTS DEGREE -
FLORIDA COMMUNITY COLLEGE OF JACKSONVILLE
MEDICAL OFFICE ADMINISTRATOR DIPLOMA -
CONCORDE CAREER INSTITUTE
GRADUATE OF 1987 -
JEAN RIBAULT SENIOR HIGH SCHOOL
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