Rhonda M. Mayo

• Hired, trained, and guided office team members, enhancing team cohesion and supporting daily performance management. Prepared claims with correct NEA attachments and clear narratives to help speed up processing. Reviewed chart notes, addressed patient and insurance account inquiries, clarified billing, procedure, and payment concerns to improve patient understanding. Presented treatment plans and payment options, kept office schedule productive, reviewed payroll, monitored inventory and supply costs, and supported safety for team members and patients. Liaised with corporate staff and district manager, posted patient and insurance payments, balanced daily, completed deposits, and followed up on 90-day A/R and denied claims. Supported oral surgery rollout, trained new office managers and receptionists on company best practices, and served as main resource for claims, NEA attachments, narratives, and account audits.

• Supported multi-specialty practice across general, endo, perio, ortho, and OS in largest Southwest office.
  Helped maintain strong patient retention month over month, reduced payroll costs, and improved profitability.
  Trained new office managers and receptionists on company best practices, coached team performance, presented treatment and payment options, processed claims with correct NEA attachments and narratives, followed up on rejected claims, managed 90-day A/R, monitored inventory, reviewed payroll, handled cash posting, completed daily balancing and deposits, and supported production and collection goals.

• Directed billing and front office workflow for multi-specialty practice covering general, periodontics, and ortho services. Reviewed 90-day collection reports and conducted outreach to insurance carriers to resolve denied and unpaid claims. Refiled rejected claims with complete narratives and x-rays to support claim resolution. Coordinated office supply ordering and trained front office staff on check-in, check-out, treatment plan coordination, and insurance verification. Managed patient and insurance account inquiries, audited account activity, posted payments to ledgers, balanced cash daily, and completed daily deposits accurately.

Prepare invoices, reports, correspondence, financial statements, and supporting documents in Word and Excel.
Process and record service receipts accurately.
Research topics, compile data, and prepare materials for owner review and presentation.
Arrange travel logistics for owner, including flights and accommodations.
Maintain filing systems and update records.
Transmit information and documents by email, courier, or fax.

Scheduled daily patient visits, answered phone calls, greeted patients, and processed payments.
Prepared dental and medical insurance forms, handled carrier requests, and followed up on claims.
Retrieved and filed patient charts daily and prepared new patient charts.
Supported business office tasks, including payroll, accounts payable, and accounts receivable.
Posted incoming insurance and patient payments to patient ledgers accurately each day.
Built and maintained archival filing system in Excel.
Entered front office systems into PBS Endo.
Organized dental supply room and set up supply ordering process in Excel.
Planned and maintained daily patient visit schedule, answered incoming calls, welcomed patients, and processed payments.
Completed dental and medical insurance forms, managed carrier requests, and tracked claim follow-up.
Managed daily retrieval and filing of patient charts and prepared new patient charts.
Assisted business office operations with payroll, accounts payable, and accounts receivable.
Recorded incoming insurance and patient payments to patient ledgers with accuracy each day.
Developed and maintained archival filing system in Excel.
Updated front office systems in PBS Endo.
Structured dental supply room and established supply ordering process in Excel.
Coordinated patient scheduling and front office communication while processing payments.
Produced dental and medical insurance paperwork, handled carrier correspondence, and monitored claims status.
Maintained patient chart workflow by retrieving files daily and preparing new patient charts.
Supported core business office functions through payroll, accounts payable, and accounts receivable tasks.
Delivered accurate daily posting of insurance and patient payments to patient ledgers.
Created archival filing system in Excel and kept records organized.
Entered front office data into PBS Endo to support office operations.
Reorganized dental supply room and created supply ordering process in Excel.