Rhonda Moore
Green Bay,WI
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Senior Equipment Representative
Schneider
Green Bay, WI
03.2021 - 02.2022
- Search for empty trailers for drivers.
- Answer phone calls, chat, and emails from drivers, driver managers, and co-workers for trailer questions.
- Fill customer trailers plans.
- Alert service repair team if trailers need maintenance.
- Managed between 50 and 60 calls, chats, and emails per day.
Senior Customer Professional
Connect Powered By American Family
De Pere, WI
10.2011 - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted with supervisor calls.
- Volunteered to assist the auditing team to audit co-workers phone calls.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Logistics Coordinator
Paper Transport Inc.
Green Bay, WI
03.2022 - 11.2024
- Tracked orders and notified customers of status or potential
- Worked with transportation providers to schedule pickups and deliveries
- Quickly resolving issues like shipment delays, damaged goods, or scheduling conflicts
- Maintaining records of shipments using logistics software or spreadsheets
- Worked with the railroads to get equipment and gate reservations
Cashier
Hobby Lobby
Green Bay, WI
11.2010 - 08.2011
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
Financial Coordinator
Pediatric Dentistry Clinic Of Green Bay
Green Bay, WI
02.2004 - 06.2011
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Submitted claims to insurance companies on same day as patient treatment.
- Explained insurance benefits, fees and procedures to patients.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Education
High School Diploma -
Green Bay Preble High School
Green Bay, WI06.1996
Skills
- Excellent Communication with Strong Service Mindset
- Goal Setting and Achievement
- Creative Problem Solving
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Multitasking and Prioritization
- Understanding Customer Needs
Timeline
Logistics Coordinator
Paper Transport Inc.
03.2022 - 11.2024
Senior Equipment Representative
Schneider
03.2021 - 02.2022
Senior Customer Professional
Connect Powered By American Family
10.2011 - 01.2021
Cashier
Hobby Lobby
11.2010 - 08.2011
Financial Coordinator
Pediatric Dentistry Clinic Of Green Bay
02.2004 - 06.2011
High School Diploma -
Green Bay Preble High School