Area General Manager
Rhonda Nabozny
Emerald Hospitality
Willoughby Hills,OH
1
Certification
21
years of professional experience
Results-driven hospitality manager specializing in property openings and operational oversight. Building strategic partnerships and enhancing team performance contribute to improved service quality and operational efficiency, ensuring sustained profitability.
Work History
Area General Manager
2 Years 10 Months- Opened one new-build property, overseeing all pre-opening activities
- Hire, onboard and train hotel teams to enhance service quality and operational readiness for 2 brands.
- Develop relationships with vendors and suppliers to streamline operations and support service delivery.
- Provide coaching and mentoring support for employees at all levels of both organizations.
- Build community partnerships to boost brand visibility and engage local clientele.
General Manager
1 Year- Set and achieve sales, revenue, and profitability targets.
- Managed budgets and financial plans, optimizing property expenditures.
- Oversaw recruiting, staffing and performance development.
- Resolved guest concerns, ensuring consistent service quality.
- Supervised maintenance and renovations to preserve assets.
- Nurtured vendor partnerships, streamlining operational processes. with contractors, vendors and suppliers.
- Ensured compliance with all licensing, brand, health, and safety standards.
Assistant General Manager, Task Force GM, Transitions and Acquisitions
5 Years 9 Months- Oversaw daily operations across front office, housekeeping, F&B, banquets, and maintenance, ensuring seamless guest experiences and operational efficiency.
- Implemented labor and cost controls to optimize profitability.
- Managed accounting functions including A/P, A/R, and daily balancing, maintaining accurate financial records and supporting fiscal responsibility.
- Managed HR functions for ~ 100 employees, including efficient onboarding and payroll processes.
- Partnered with sales team to create competitive rate strategies, boosting revenue potential and market positioning.
- Traveled to properties to support transitions and openings across the portfolio.
Quality Assurance Consultant
6 Months- Conducted QA evaluations across 14 brands in 3 states and Canada, ensuring adherence to compliance and quality standards.
- Performed site inspections to evaluate product condition, cleanliness, and compliance, pinpointing areas for enhancement.
- Delivered detailed reports and presented findings to ownership groups, enabling data-driven decision-making.
- Provided solutions and action plans for improving performance and compliance.
Floating General Manager
10 Months- Traveled to corporate-owned hotels to manage operations and resolve performance issues, enhancing overall property performance.
- Oversaw payroll, accounting, staffing, and quality assurance processes to ensure compliance and enhance operational efficiency.
- Managed expenses and travel arrangements within corporate financial guidelines to optimize budget adherence.
General Manager
6 Years 1 Month- Implemented operational strategies to elevate customer satisfaction and boost employee retention.
- Managed rate inventory at property level and across GDS and third-party reservations to optimize revenue.
- Managed rate inventory across property, GDS, and third-party reservations to maximize revenue opportunities.
- Analyzed competitive performance metrics, including REVPAR, STR, and Market Vision data, to inform strategic decisions.
- Managed all financial operations, including bank accounts and check processing.
Education
State License - Real Estate
Associate of Arts - Business Administration and Management
Skills
Revenue management
Profit and loss management
Financial management
Expense control
Operations oversight
Property openings
Hotel acquisitions
Service quality enhancement
Quality assurance
Contract negotiations
Vendor sourcing
Client relationship management
Risk management
Schedule management
Local community engagement
Local community engagement
Certification
- CHIA
- ServSafe Manager
- Pool & Spa Operator Certification
Timeline
Area General Manager
Emerald Hospitality
01.2024 - CurrentRead More
General Manager
Homewood Suites
05.2022 - 05.2023Read More
Assistant General Manager, Task Force GM, Transitions and Acquisitions
Schulte Hospitality Group
02.2016 - 11.2021Read More
Quality Assurance Consultant
Wyndham Hotel Group
05.2013 - 11.2013Read More
Floating General Manager
La Quinta Inns & Suites
06.2012 - 04.2013Read More
General Manager
Comfort Inn
04.2006 - 05.2012Read More
Lakeland Community College
Associate of Arts from Business Administration and Management
Read More
Hondros College of Business
State License from Real Estate
Read More