Rhonda Orman
Amarillo,TX
Summary
Seasoned Managing Director with a proven track record at Tmobile, enhancing customer satisfaction and loyalty through expert mentoring and training. Spearheaded revenue growth and cybersecurity management, achieving significant market expansion. Skilled in investor relations and public relations, demonstrating a unique blend of technical and interpersonal prowess.
Overview
20
20
years of professional experience
Work History
Managing Director
Self Employed Web
Tulsa, OK
12.2012 - Current
- Contributed to professional development of client staff through effective training and mentorship.
- Contributed to profitability through expense control and pricing practices for products and services.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
Manager
Dennys Restaurant
Tulsa, OK
02.2018 - 07.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Customer Service Manager
Tmoblie
Tulsa, OK
06.2005 - 06.2011
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
Education
Study of skin care
Licenses Esthetician
Tulsa, OK02-2014
GED -
Rogers State University
Claremore, OK01-2001
Some College (No Degree) - Bachelor's Degree in Programs in Restaurant Mang
Rogers State University
Claremore, OKSkills
- Mentoring and training
- Revenue growth management
- Cybersecurity management
- Investor relations
- Deliverables oversight
- Public relations
Timeline
Manager
Dennys Restaurant
02.2018 - 07.2021
Managing Director
Self Employed Web
12.2012 - Current
Customer Service Manager
Tmoblie
06.2005 - 06.2011
Study of skin care
Licenses Esthetician
GED -
Rogers State University
Some College (No Degree) - Bachelor's Degree in Programs in Restaurant Mang
Rogers State University
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