Rhonda Outen
Anderson,SC
Summary
Professional beauty industry leader ready to elevate salon operations. Skilled in team collaboration, customer experience, and business development. Strong focus on delivering high-quality results while adapting to changing needs. Expertise in staff management, client relations, and trend analysis. Consistently reliable with passion for fostering positive and productive environment.
Salon management professional with solid foundation in business operations and client relations. Successfully grew and maintained loyal clientele through excellent service and strategic marketing. Prioritizes team collaboration and adaptability to ensure consistent and high-quality results.
Overview
2026
2026
years of professional experience
Work History
Salon Owner
Self Employed Services
04.2020 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Oversaw daily salon operations and performed general salon tasks.
- Maintained staff records and work schedules.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Cultivated positive relationships with suppliers, negotiating favorable terms for product purchasing and delivery schedules.
- Enhanced team productivity by streamlining appointment booking procedures using modern scheduling software.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Optimized salon layout for increased efficiency, promoting smooth workflows and improved service quality.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw the maintenance of salon equipment to ensure optimal functionality while minimizing downtime due to repairs.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Recruited top talent for the salon team by conducting thorough interviews and assessing applicants'' skills against job requirements accurately.
- Conducted market research to stay abreast of industry trends, incorporating popular styles into salon offerings regularly.
- Maintained posting of MSDS sheets in workplace.
- Initiated workplace improvement programs for increased service efficiency.
- Researched and evaluated current and potential products used by service staff.
- Prepared billings and estimates for customers.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Upheld 24-hour response time to service requests.
- Learned and remained updated on statutory requirements and regulations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Arranged for regular maintenance services for all beauty equipment.
- Organized employee shifts and took peak times and seasonality into consideration.
- Organized special events such as styling workshops or themed promotions to engage customers and boost sales revenues.
Hairstylist Booth Rental
Fix Salon
2013 - 2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Maintained clean and organized work station, complying with health and safety standards.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Developed loyalty program, encouraging repeat visits and fostering strong client base.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Built rapport with clients to understand their style preferences and hair care routines.
- Initiated referral program, significantly increasing new client acquisition.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Answered phone calls and emails to schedule client appointments.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Used social media platforms to promote salon and services.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
Master Stylist
Ulta Salon
2012 - 2014
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
Education
Technical Skilled Cosmetlogy Liscensure -
LeGrand Institues of Cosmetology
Camden09.2001
Skills
I have continued to educate myself throughout my career I have always gone over and above general state licensure requirements, especially during my time in 2005 as a Salon Manager for the JC Penney Corporation in Rock Hill SC As a second generation hairstylist, I feel I have been educated throughout my whole life from my mother and sister for all things hair, as they owned and operated a successful salon for 30 years My skills are very proficient in texture, color, cutting and styling all types of hair I am also a natural leader, a high energy, very driven person to succeed, lead and facilitate change where needed
Timeline
Salon Owner
Self Employed Services
04.2020 - Current
Hairstylist Booth Rental
Fix Salon
2013 - 2019
Master Stylist
Ulta Salon
2012 - 2014
Technical Skilled Cosmetlogy Liscensure -
LeGrand Institues of Cosmetology
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