Rhonda Parshall

Demonstrated effective multitasking skills by providing support as server, food runner, or host at Rochester, NY location.

• Managed and marketed a successful skin care center through providing excellence in customer service and treatment which has resulting becoming and maintaining one of San Diego's highest rated spas by Yelp.com.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed day-to-day business operations.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Designed a menu of spa services keeping it updated and current with the latest trends in esthetics.
• Increased client base as well as treatment and retail revenue by 400%.

• Ensure customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
• Suggested wine pairings from Laurel's award winning wine list to enhance guests' dining experience.
• Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
• Contributed to team effort by assisting colleagues as needed, displaying strong teamwork abilities within the server community.
• Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.

• Cocktail Server providing exceptional customer service at 4 Star resorts; Bellagio and Golden Nugget.

.

• Ensured customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.