Rhonda Reigstad
La Crosse
Summary
Dedicated and detail-oriented security and customer service professional with over 15 years of experience in federal transportation security and public safety. Proven ability to manage high-pressure environments, lead teams, and provide assistance to diverse populations. Adept in operating advanced screening technologies, supporting emergency response procedures, and upholding federal safety standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration (Federal)
Madison, WI
08.2005 - Current
- Ensure safety and security of travelers by conducting screenings of passengers, baggage, and cargo.
- Operate and monitor security equipment
- Conduct pat-downs and property searches to prevent threats.
- Guide and assist passengers through the screening process, with sensitivity to those needing accommodations.
- Serve as a Passenger Support Specialist since 2017, assisting individuals with disabilities or special needs.
- Collaborated with law enforcement and stakeholders to maintain secure environments.
- Recipient of Customer Service Awards in 2006, 2022, 2023, 2024
- Member of the Safety Action Team (2006–2009).
Supervisor and Usher
Contemporary Services Corporation
Madison, WI
08.2011 - 11.2023
- Maintained crowd control and guest safety at major events and university facilities.
- Supervised up to 15 employees at gates and access points.
- Responded to emergencies, enforced security procedures, and ensured restricted access areas were secure.
- Delivered excellent customer service and resolved conflicts professionally.
Education
Bachelor's Degree - Criminal Justice, Homeland Security
Herzing University
Madison, WIAssociate Degree - Accounting
Madison Area Technical College
Madison, WISkills
- Transportation Security & Screening
- Conflict Resolution & De-escalation
- Customer Service Excellence
- Security Technology Operations
- Federal Compliance & Protocols
- Public Safety Operations
Affiliations
Wisconsin Veterans Chamber of Commerce Ambassador
Certification
- Basic Screener Course – August 2005
- Typing Speed: 60 WPM
- Proficient in Microsoft Office Suite
- Mental Health First Aid Certificate 2025
Timeline
Supervisor and Usher
Contemporary Services Corporation
08.2011 - 11.2023
Transportation Security Officer
Transportation Security Administration (Federal)
08.2005 - Current
Associate Degree - Accounting
Madison Area Technical College
Bachelor's Degree - Criminal Justice, Homeland Security
Herzing University