Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Rhonda Reigstad

La Crosse

Summary

Dedicated and detail-oriented security and customer service professional with over 15 years of experience in federal transportation security and public safety. Proven ability to manage high-pressure environments, lead teams, and provide assistance to diverse populations. Adept in operating advanced screening technologies, supporting emergency response procedures, and upholding federal safety standards.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Transportation Security Officer

Transportation Security Administration (Federal)
Madison, WI
08.2005 - Current
  • Ensure safety and security of travelers by conducting screenings of passengers, baggage, and cargo.
  • Operate and monitor security equipment
  • Conduct pat-downs and property searches to prevent threats.
  • Guide and assist passengers through the screening process, with sensitivity to those needing accommodations.
  • Serve as a Passenger Support Specialist since 2017, assisting individuals with disabilities or special needs.
  • Collaborated with law enforcement and stakeholders to maintain secure environments.
  • Recipient of Customer Service Awards in 2006, 2022, 2023, 2024
  • Member of the Safety Action Team (2006–2009).

Supervisor and Usher

Contemporary Services Corporation
Madison, WI
08.2011 - 11.2023
  • Maintained crowd control and guest safety at major events and university facilities.
  • Supervised up to 15 employees at gates and access points.
  • Responded to emergencies, enforced security procedures, and ensured restricted access areas were secure.
  • Delivered excellent customer service and resolved conflicts professionally.

Education

Bachelor's Degree - Criminal Justice, Homeland Security

Herzing University
Madison, WI

Associate Degree - Accounting

Madison Area Technical College
Madison, WI

Skills

  • Transportation Security & Screening
  • Conflict Resolution & De-escalation
  • Customer Service Excellence
  • Security Technology Operations
  • Federal Compliance & Protocols
  • Public Safety Operations

Affiliations

Wisconsin Veterans Chamber of Commerce Ambassador

Certification

  • Basic Screener Course – August 2005
  • Typing Speed: 60 WPM
  • Proficient in Microsoft Office Suite
  • Mental Health First Aid Certificate 2025

Timeline

Supervisor and Usher

Contemporary Services Corporation
08.2011 - 11.2023

Transportation Security Officer

Transportation Security Administration (Federal)
08.2005 - Current

Associate Degree - Accounting

Madison Area Technical College

Bachelor's Degree - Criminal Justice, Homeland Security

Herzing University