Rhonda Roberts
Garland,TX
Summary
Program and Operations Coordinator experienced in coordinating services and managing complex documentation across nonprofit, education, and community settings. Delivered impactful relationship management and process coordination, enhancing communication and maintaining confidentiality. Project Coordinator experienced in leading cross-functional teams and driving project success through strategic planning and workflow improvements.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Office and Project Coordinator
Reyes Renovations
Sachse, TX
10.2022 - Current
- Managed scheduling, documentation, payment tracking, and workflow processes, facilitating successful project delivery.
- Coordinated project timelines, vendors, contractors, and client communications to ensure timely project completion.
- Acted as primary client contact, resolving concerns and maintaining strong customer relationships.
- Organized processes and supported cross-functional teams to enhance operational efficiency.
Event Operations Lead | Lead Bartender | Hospitality Team Lead
AT&T Stadium, UT Stadium, Baylor Stadium, Dr Pepper Stadium, Comerica Center, Circuit of the Americas (COTA)
Arlington, TX
09.2020 - Current
- Led hospitality operations for large-scale sporting and entertainment events, including professional and collegiate games, NASCAR, Formula 1, MotoGP, and other high-volume events.
- Led bartending team, assigning responsibilities and supporting staff to ensure seamless service operations.
- Supported high-volume events serving groups of guests in premium hospitality environments, maintaining professionalism and accuracy in fast-paced settings.
- Managed premium suite operations, delivering exceptional guest experiences while coordinating timing, inventory, and event logistics.
- Trained and supported hospitality team members on service standards, procedures, and guest experience expectations.
- Adapted to changing event demands, resolving customer concerns to enhance guest satisfaction and support team effectiveness.
Parent Educator
Vela Families
Austin, TX
09.2010 - 08.2020
- Coordinated family engagement programs serving diverse communities while building lasting relationships with parents, educators, and community partners.
- Guided families in navigating school systems and accessing educational and community resources, enhancing their ability to secure critical support services.
- Planned and facilitated educational workshops that increased parent participation and confidence in supporting student success.
- Collaborated with cross-functional teams to improve communication between families, schools, and community organizations.
- Collaborated with cross-functional teams to enhance communication between families, schools, and community organizations, ensuring a unified approach to student support.
- Established trust with families through individualized coaching and active listening, fostering a supportive environment for their engagement.
- Coordinated classroom logistics to ensure efficient program execution., schedules, childcare, and educational materials to ensure successful program delivery.
- Maintained confidential program documentation while ensuring compliance with organizational policies.
Office Manager
Balcones Eyecare
Austin, TX
08.2003 - 07.2005
- Supervised, trained, and mentored staff to enhance teamwork and drive office productivity.
- Delivered high-quality customer service, resolving patient inquiries professionally and promptly to enhance patient satisfaction.
- Managed front-office operations, coordinating patient check-in and workflow to streamline daily processes.
- Scheduled and coordinated appointments to maximize provider productivity, reducing patient wait times.
- Verified insurance and processed medical billing to ensure compliance with regulations and minimize claim errors.
- Maintained accurate electronic health records with strict HIPAA compliance, ensuring patient confidentiality.
Assistant Branch Manager
Advance America
Austin, TX
03.2004 - 11.2004
- Facilitated daily branch operations by guiding customers through loan application and approval process.
- Ensured accuracy and compliance of customer information and documentation with company policies and procedures.
- Processed financial transactions while maintaining confidentiality and attention to detail.
- Delivered professional customer service to resolve account questions and concerns effectively.
- Assisted with branch organization, reporting, and operational responsibilities.
Front Desk/Office Manager
Wyoming Springs Pediatrics
Round Rock, TX
09.2002 - 02.2004
- Managed patient intake and front-desk operations to enhance clinical experience and reduce patient wait times.
- Scheduled appointments and coordinated daily office flow to ensure optimal provider schedules.
- Verified insurance information and supported medical billing processes to decrease claim denials.
- Maintained electronic medical records with attention to detail and confidentiality (HIPAA compliant), ensuring data integrity.
- Verified insurance information and supported medical billing processes, minimizing claim denials.
Office Manager/Scheduler
Dr. Hammond's office
Austin, TX
05.1998 - 06.2002
- Supervised and trained administrative staff, enhancing office operations and promoting team collaboration.
- Coordinated scheduling and patient flow, maximizing provider availability and minimizing appointment gaps.
- Managed medical billing, insurance verification, and records maintenance, improving claim approval rates.
- Delivered patient-focused customer service, fostering strong patient relationships and boosting retention.
- Maintained confidential electronic health records in compliance with HIPAA standards, safeguarding patient information.
Education
High school diploma or GED -
South Garland High School
Associate's degree - Special Education
Regional Learning Center
Bachelor's degree - Vocational training
Associate's degree in Business Administration -
Skills
- Project coordination
- Medical scheduling
- Office management
- EHR management
- Business operations administrative support
- Intake
- Care documentation
- Data tracking
- Schedule management
- Staff management
- Budget management
- Administrative experience management
- Process management
- Project scheduling
- Community events
- Customer engagement
- Customer relationship building
- Client services experience
- Time management
- Communication skills
- Interpersonal skills
- Attention to detail
- Organizational skills
- Team leadership
- Team development
- Teamwork
- Medical documentation
- Claims processing
- Microsoft Office
- CRM software
- Behavioral analysis
- Data analysis skills
- Behavioral health hospital experience
- Process improvement
- Event planning
- Volunteer management
- Staffing coordination
- Stakeholder meetings
- HIPAA
- Account management experience
- Computer skills
- Financial software
- Phone etiquette
- Public speaking
- Construction project management
- Relationship building
- Stakeholder meetings
- Claims processing
- Time management
- Construction project management
- Data analysis skills
- Team development
- Practice operations Management
- Payment tracking
- Problem solving
- Leadership development
Certification
- Driver's License
- TABC Certification
- ServSafe
Additional Information
Authorized to work in the US for any employer
Languages
- Spanish, Beginner
- English, Fluent
Timeline
Office and Project Coordinator
Reyes Renovations
10.2022 - Current
Event Operations Lead | Lead Bartender | Hospitality Team Lead
AT&T Stadium, UT Stadium, Baylor Stadium, Dr Pepper Stadium, Comerica Center, Circuit of the Americas (COTA)
09.2020 - Current
Parent Educator
Vela Families
09.2010 - 08.2020
Assistant Branch Manager
Advance America
03.2004 - 11.2004
Office Manager
Balcones Eyecare
08.2003 - 07.2005
Front Desk/Office Manager
Wyoming Springs Pediatrics
09.2002 - 02.2004
Office Manager/Scheduler
Dr. Hammond's office
05.1998 - 06.2002
High school diploma or GED -
South Garland High School
Associate's degree - Special Education
Regional Learning Center