Rhonda Robinson

Oversee core elements associated with LMS, including database management, system reports preparation, ensure training deadlines compliance. Ensure completion, withdrawal, and adjustment of all policies to fulfill mandatory training criteria throughout the company.

· Bestowed with commendations from senior management for consistently exceeding set performance metrics.

· Streamlined internal processes, ensured compliance with laws and regulations, without penalties.

Document symptoms tracked information on possible contact, and provided health education for self-quarantine, as well as offered information on resources available.

• Helped maintain accurate production record by documenting run totals and materials used.
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.

Conducted assessments, developed care plans, and actively engaged with clients to utilize preventative services. Leveraged medical record systems and technical knowledge to review charts, insurance, and post-discharge care needs.

· Enhanced patient quality of life by partnering with social workers, physicians, psychiatrists, and other professionals to deliver care.

· Recognized for earning a 90% success rate by empowering patients to manage their medical and mental healthcare needs.

• Determined need for special assessment activities for complex cases, effectively handling care plans.

Gained expertise in healthcare administration focused on insurance and claim processing. Processed a high volume of claims reviews using software and Excel spreadsheets. Learned about new systems and procedures to execute assigned service tasks.

• Assisted with regulatory issues such as compliance.
• Created and implemented organizational policies and procedures.
• Provided in-depth support to executive staff in regards to healthcare programs and administration.
• Tracked and evaluated statistical data on healthcare activities to make effective program decisions.