Rhonda Rosado Morrison
Des Moines,IA
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Hy-Vee
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
Service Manager
Hy-Vee
09.2023 - 11.2023
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Kitchen Manager
Applebee's Grill + Bar
08.2022 - 09.2023
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
Education
Bachelor of Science - Business Management/Human Resources
Kaplan University
Davenport, IA02.2014
Skills
- Appointment Scheduling
- Custom order management
- Data Entry
- Payment Processing
- Customer Service
- Problem Resolution
- Documentation And Reporting
- Call center experience
- Complaint Handling
- Customer Relations
- De-Escalation Techniques
- Call Documentation
Timeline
Customer Care Representative
Hy-Vee
11.2023 - Current
Service Manager
Hy-Vee
09.2023 - 11.2023
Kitchen Manager
Applebee's Grill + Bar
08.2022 - 09.2023
Bachelor of Science - Business Management/Human Resources
Kaplan University
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