RHONDA R. RAY
Lancaster
Summary
Dynamic leader with a strong background in special education and team development. Proven history of crafting individualized education plans and implementing behavior management strategies that enhance student engagement and achievement. Committed to fostering a collaborative atmosphere among educators and improving student outcomes through tailored support and professional development.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sp. Ed. Dept. Head, Voc. Specialist & Head Coach
Mesquite ISD
07.2014 - Current
- Serve as the special education department head; assist department staff regarding curriculum, instructional strategies, use of data to determine student needs and increase student achievement; assist with professional development needs.
- Developed individualized education plans (IEPs) that addressed diverse student needs and facilitated personalized learning pathways.
- Monitored compliance with federal and state regulations regarding special education policies.
- Implemented behavior management strategies to enhance classroom engagement.
- Mentored fellow educators on effective strategies for managing challenging behaviors, enhancing staff competency and fostering a positive classroom environment.
- Collaborated with over 100 students daily to address classwork challenges and promote effective learning strategies.
- Analyzed student performance through classroom evaluations to inform tailored educational strategies.
- Worked closely with multidisciplinary teams to develop comprehensive support plans for at-risk students, promoting their overall wellbeing.
- Coordinated with outside agencies, including therapists and social workers, to secure additional resources that supported students with complex needs.
- Assisted in conducting assessments to evaluate student needs and interests for future planning.
- Ensured legal compliance by staying current on special education legislation and adhering to established guidelines in all aspects of the transition process.
- Coordinated and led planning sessions to ensure alignment with district goals and availability of professional development programs.
- Directed leadership initiatives and oversight to enhance district and campus capacity for supporting students with disabilities.
- Provided timely feedback on student, behavior and academic performance to both parents and educators, fostering collaborative efforts towards improving academic outcomes.
- Enhanced student behavior by implementing individualized behavior intervention strategies while tracking progress.
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Identified challenges, devised effective solutions, and made necessary modifications to uphold the reliable delivery of support and auxiliary services.
- Authored clear and effective written documents to facilitate understanding of guidance and processes among campus and district administration.
- Delivered tailored supplemental instruction to assist struggling students in overcoming academic challenges.
- Enhanced athlete performance by developing targeted training programs.
- Built, maintained and assisted middle school feeder pattern coaches with their middle school athletic programs, while building relationships to assist them in building successful programs.
- Developed training programs to enhance athlete performance and skill development in practice and during competitions.
- Developed a supportive framework for assistant coaches, promoting collaboration and shared coaching strategies.
- Supported and trained team members in logistics of educational case management and record keeping
Financial Service Specialist III
Regions Bank
04.2012 - 07.2014
- Assessed individual financial profiles to formulate customized planning solutions that meet specific client needs.
- Analyzed client financial situations and recommended tailored banking products and services to address specific needs.
- Identified customer needs and coordinated referrals to specialized financial services, promoting holistic financial support.
- Performed detailed examination of customer preferences to optimize offerings and exceed branch sales targets.
- Identified key performance indicators and implemented strategies that elevated customer service and increased branch sales.
- Handled customer inquiries and connected clients with banking resources for effective problem resolution.
Service Operations Manager
Albertson's
07.2003 - 04.2013
- Implemented management strategies to elevate customer satisfaction while overseeing a diverse team of more than 40 staff members.
- Collaborated with management teams to develop and implement strategies enhancing customer service experiences.
- Supervised recruitment and staffing efforts, providing coaching and training to improve customer service and cash management practices in front-end operations.
- Analyzed staffing demands and executed scheduling strategies ensuring optimal workforce coverage within budgetary limits.
- Orchestrated interview processes and training initiatives, focusing on equipping candidates with vital job readiness skills.
- Managed project task assignments for associates, tracking progress and communicating necessary updates to district management.
- Analyzed departmental spending and implemented budgetary controls to enhance financial efficiency for materials and labor.
- Oversaw staff activities and maintained precise inventory records of store merchandise to support efficient retail operations.
- Managed entire store cash inflow and outflow to ensure accurate financial tracking and reporting.
Senior Branch Account Executive II
OneMain Financial
04.2011 - 04.2012
- Achieved sales of loans and credit insurance products through thorough credit worthiness assessments, contributing to revenue growth.
- Executed sales initiatives and delivered product presentations, enhancing customer engagement and driving repeat business.
- Facilitated partnership with branch management team to drive business expansion and uphold superior standards in customer retention and account management.
- Improved customer financial health by implementing strategic solutions for delinquent accounts, resulting in enhanced client satisfaction.
- Provided account-related support and guidance, improving clarity for customers and colleagues.
- Analyzed records and documents meticulously to gather essential information and enhance response efficiency.
Education
BBA - Business Marketing
The University of Texas At San Antonio
San Antonio, TX05-2003
MBA - Sports Administration
Concordia University
Austin12-2020
Skills
- Curriculum development
- Education plans
- Behavior intervention
- Training and development
- Compliance monitoring
- Client relationship management
- Team leadership
- Staff development
- Hiring and engagement
- Assignment delegation
- Operational planning
- Conflict resolution
- Communication skills
Certification
TEA Special Education (EC-12)
Personal Information
Timeline
Sp. Ed. Dept. Head, Voc. Specialist & Head Coach
Mesquite ISD
07.2014 - Current
Financial Service Specialist III
Regions Bank
04.2012 - 07.2014
Senior Branch Account Executive II
OneMain Financial
04.2011 - 04.2012
Service Operations Manager
Albertson's
07.2003 - 04.2013
BBA - Business Marketing
The University of Texas At San Antonio
MBA - Sports Administration
Concordia University