Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rhonda Savage

Macomb,MI

Summary

Proven Operations and Corporate Events Manager at CBRE, adept in leading teams to enhance customer satisfaction and streamline operations. Skilled in budget management and interpersonal communication, I've successfully driven process improvements, achieving significant cost reductions. My strategic planning and client relationship prowess have consistently delivered impactful results, showcasing a commitment to excellence and operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager for Property Management

CBRE
01.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Corporate Events Manager

CBRE
01.2011 - Current
  • Adhering to strict safety standards throughout the planning process.
  • Boosted brand visibility through the successful organization of various product launch.
  • Managed budgets effectively, ensuring optimal allocation of resources for maximum impact at events.
  • Utilized data analysis to continuously refine event strategies, driving ongoing improvements in performance metrics.
  • Increased client satisfaction by consistently delivering well-organized and memorable corporate functions.
  • Collaborated with cross-functional teams to ensure seamless coordination and execution of all event aspects.
  • Innovated new event concepts tailored to specific client needs, resulting in unique experiences that exceeded expectations.
  • Led a team of event professionals, providing clear direction and support for successful event delivery.
  • Enhanced attendee experience by meticulously planning and executing high-quality corporate events.
  • Oversaw risk management initiatives, implementing contingency plans to minimize potential disruptions during events.
  • Negotiated favorable contracts with vendors and suppliers, securing top-tier services while maintaining budgetary constraints.
  • Facilitating effective communication among internal and external stakeholders.
  • Evaluated post-event feedback from clients and attendees, incorporating insights into future planning efforts for continuous improvement.
  • Ensured compliance with relevant regulations while organizing events.
  • Streamlined event processes by implementing efficient project management systems, resulting in timely and cost-effective events.
  • Established detailed timelines for all stages of the event lifecycle.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Implemented protocols and procedures to effectively manage planning process.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Monitored and controlled event expenditures to meet budgets.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.

Education

Bachelor of Science - Business Administration And Management

Northwood University
Midland
05.1984

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Client Relationships
  • Customer Relationship Management
  • Policies and procedures implementation
  • Operations Monitoring
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • Maintaining Compliance
  • Interpersonal Communication
  • Project management abilities
  • Client Relations
  • Superb time management skills
  • Customer Relationship Management (CRM)
  • Onboarding and Orientation
  • Invoice Processing
  • Cost Reduction
  • Budgeting and forecasting

Certification

  • Real Estate License

Timeline

Operations Manager for Property Management

CBRE
01.2021 - Current

Corporate Events Manager

CBRE
01.2011 - Current

Bachelor of Science - Business Administration And Management

Northwood University

Similar Profiles

CREATE PROFILE
Rhonda Savage