Rhonda Schumacher
Battle Creek,MI
Summary
Dynamic manager with a proven track record at Reeves AFC, enhancing operational efficiency through innovative training programs and process improvements. Skilled in conflict resolution and team leadership, I successfully mentored staff, optimized inventory control, and elevated customer satisfaction, driving productivity and maintaining budgetary goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Reeves AFC
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed training programs to enhance team skills and operational efficiency.
- Implemented process improvements that reduced operational delays and increased productivity.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Coordinated cross-departmental communication to streamline project execution and resolve issues promptly.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Leave Administrator
FireKeepers Casino Hotel
05.2014 - 11.2025
Handled administrative tasks and digital records promptly.
Personal Leaves
FMLA
Absences
Bereavements
& any absences for 2400 Team Members
Excellent Customer Service Skills
Education
High School Diploma - General Studies
Pennfield High School
Battle Creek, MI06.1975
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Schedule preparation
- Conflict resolution
- Policy implementation
- Performance evaluations
- Expectation setting
- Employee onboarding
- Risk management
- Computer skills
- Effective communication
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Hiring and training
- Team development
- Staff training
- MS office
- Interpersonal relations
Certification
I have multiple Certifications in several areas of experience.
Timeline
Leave Administrator
FireKeepers Casino Hotel
05.2014 - 11.2025
Manager
Reeves AFC
High School Diploma - General Studies
Pennfield High School