Rhonda Seward
Grovetown,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Successfully incorporated all of the team building, leadership, and professional presentation skills from past career opportunities to launch and successfully grow personal business for the past 7 years and counting.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Small Business Owner
Fit Life With Rhonda Body Sculpting Studio
01.2016 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Cultivated and strengthened lasting client relationships using customized meal plans and physical training via six (6) specialized certifications.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers
Personal Banker
Wells Fargo N.A
09.2012 - 01.2015
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Maximized revenue through improved sales techniques and branch productivity.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes
- Responded to customer inquiries regarding new accounts and account services
Corporate Sales Trainer
SunCom Wireless
01.1999 - 11.2009
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Designed and implemented sales training program and documentation.
- Developed and led group training courses to align with corporate sales and service goals.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Created curricula, instructions, documents and written tests for various types of training courses.
Assistant Store Manager
Goody's Family Clothing
08.1998 - 12.1998
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Store Manager
Charlotte Russe
05.1998 - 08.1998
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Interior Decorator
Ethan Allen Furniture
03.1997 - 04.1998
- Created budgets with clients and outlined plans for adherence.
- Advised clients on styles, layouts, budgets and overall designs.
- Documented costs, tracked purchases and administered client budgets.
- Prepared cost and material estimates prior to advising on marketing matters and real estate design layouts.
- Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences.
- Maintained knowledge of constantly changing interior design trends and products.
- Met with clients to discuss project scope and desires for spaces.
Bridal Sales Manager
Macy's
05.1995 - 03.1997
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Consulted with bridal clients in choosing items for their bridal registry, including recommendations on China, Crystal, Flatware, etc.
- Organized promotional events and interacted with community to increase sales volume.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Customer Service Supervisor
Marshall's Dept Store
05.1992 - 05.1995
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
Education
Training Certification For Adult Learning - Adult Learning Certification
Edward Jones University of Training
Richmond, VA01.2005
Bachelor of Arts - Communications
Alabama State University
Montgomery, AL05.1992
Skills
- New Business Launch
- Cost Control
- Planning and Execution
- Financial Management
- Business Growth and Retention
- Strategic Planning
- Business Marketing
- Effective Leadership
- Written Correspondence
- Sales Coaching
- Client Services
- Professional Presentations
Websites
Certification
- International Sports Sciences Association (ISSA) Certified Fitness Trainer 2016
- International Sports Sciences Association (ISSA) Certified Nutrition Specialist 2017
- International Sports Sciences Association (ISSA) Certified Senior Fitness 2018
- International Sports Sciences Association (ISSA) Certified Sports Nutrition 2019
- International Sports Sciences Association (ISSA) Certified Bodybuilding Spec. 2020
- International Sports Sciences Association (ISSA) Certified Exercise Therapist 2021
Timeline
Small Business Owner
Fit Life With Rhonda Body Sculpting Studio
01.2016 - Current
Personal Banker
Wells Fargo N.A
09.2012 - 01.2015
Corporate Sales Trainer
SunCom Wireless
01.1999 - 11.2009
Assistant Store Manager
Goody's Family Clothing
08.1998 - 12.1998
Assistant Store Manager
Charlotte Russe
05.1998 - 08.1998
Interior Decorator
Ethan Allen Furniture
03.1997 - 04.1998
Bridal Sales Manager
Macy's
05.1995 - 03.1997
Customer Service Supervisor
Marshall's Dept Store
05.1992 - 05.1995
Training Certification For Adult Learning - Adult Learning Certification
Edward Jones University of Training
Bachelor of Arts - Communications
Alabama State University
- International Sports Sciences Association (ISSA) Certified Fitness Trainer 2016
- International Sports Sciences Association (ISSA) Certified Nutrition Specialist 2017
- International Sports Sciences Association (ISSA) Certified Senior Fitness 2018
- International Sports Sciences Association (ISSA) Certified Sports Nutrition 2019
- International Sports Sciences Association (ISSA) Certified Bodybuilding Spec. 2020
- International Sports Sciences Association (ISSA) Certified Exercise Therapist 2021
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