Rhonda Shaw
College Station,TX
Summary
Results-driven Manager with expertise in food service and child nutrition operations. Led dining room management, ensuring exceptional guest service and compliance with food safety regulations. Supervised cash handling processes and directed cafeteria staff, maintaining high sanitation standards during meal service.
Overview
7
7
years of post-secondary education
21
21
years of professional experience
Work History
Manager, Server
Golden Corral Buffet and Grill
College Station, Texas
02.2021 - Current
- Managed Golden Corral Buffet and Grill dining room server, cashier and coverage.
- Trained Golden Corral servers on guest service and buffet etiquette.
- Monitored dining room cleanliness and table readiness throughout service.
- Resolved guest concerns using calm communication and quick service recovery.
- Enforced food safety and sanitation standards across server stations.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Led server consolidation efforts to streamline operations and enhance service delivery.
- Trained and acclimated new servers to restaurant culture and operations.
- Supervised serving staff to drive a high level of hospitality and food excellence.
- Coordinated table assignments to optimize guest service flow and ensure timely service.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Child nutrition relief manager
CSISD child nutrition
College Station, Texas
10.2017 - 03.2020
- Directed child nutrition service operations in School cafeteria.
- Monitored food safety practices and sanitation standards during meal service
- Supervised cafeteria staff assignments, and daily work routines
- Managed paperwork and cash handling deposits.
- Accepted and checked in orders
Child nutrition relief manager, associate
Sacramento School district child nutrition
Sacramento, CA
05.2016 - 06.2017
- Supervised cafeteria staff, assigning daily food service duties to ensure efficient meal service.
- Monitored meal preparation for sanitation and nutrition compliance.
- Coordinated school kitchen schedules, deliveries, and service workflows.
- Managed inventory levels for food, supplies, and equipment, optimizing stock to meet daily demand.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Cash handling deposits and daily paperwork checking loads in.
- Ensured compliance with industry regulations and company policies, maintaining operational integrity.
Shift manager Starbucks, Peets Coffee
Thunder Valley Casino And Resort
Lincoln, California
03.2006 - 05.2016
- Managed employees in Starbucks and Peets Coffee
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Cash handling, milk and bakery orders daily
- Shift paperwork holiday reports, tips distribution, inventory, checking in loads.
- Reviewed cash handling and paperwork for shift accountability.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Communicated with security and surveillance during floor incidents.
Education
Yes - Management Training, 1 & 2
Thunder Valley Casino & Resort
10.2007 - 01.2015
Del Norte High School
Crescent City, CASome College (No Degree) - Accounting, Word, Ten Key, General Education
College of The Redwoods
Crescent City, CASkills
- Staff management & training
- Guest services
- Conflict resolution & problem solving
- Clear communication
- Task delegation
- Food safety standards
- Inventory management, ordering, receiving
- Cash management
- Customer relationship management (CRM)
- Attention to detail
- Team oversight
- POS systems
- Goal setting
Timeline
Manager, Server
Golden Corral Buffet and Grill
02.2021 - Current
Child nutrition relief manager
CSISD child nutrition
10.2017 - 03.2020
Child nutrition relief manager, associate
Sacramento School district child nutrition
05.2016 - 06.2017
Yes - Management Training, 1 & 2
Thunder Valley Casino & Resort
10.2007 - 01.2015
Shift manager Starbucks, Peets Coffee
Thunder Valley Casino And Resort
03.2006 - 05.2016
Del Norte High School
Some College (No Degree) - Accounting, Word, Ten Key, General Education
College of The Redwoods