Rhonda Smith
Baton Rouge,LA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Passionate, punctual and reliable, possessing the ability to work independently and as a team player. Excellent customer service and conflict management skills.
Overview
11
11
years of professional experience
Work History
Administrative Associate
BASF Corp
12.2017 - 11.2023
- Updated spreadsheets and databases to track, analyze, and report on performance and other data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Edited documents to improve accuracy of language, flow, and readability.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
- Screened visitors and issued badges to maintain safety and security.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Administrative Assistant
GOHSEP
07.2014 - 02.2017
- Assistant to the Administrative Officer.
- Responsible for all office support provisions, including responding to requests for information that required interpretation of the department rules and regulations.
- Independently composed and typed correspondence involving complex,, sensitive and non-routine matters.
- Served as liaison between Administrative Officer and staff. Assessed importance of issues or conflicts and briefed supervisor.
- Prepared materials needed for meetings. (Agendas, handouts, binders, etc.
Customer Service Associate
Bingo Zone, Inc.
Baton Rouge, LA
07.2013 - 07.2014
- Assisted customers every day with fundraising participation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided in-person. fund raising information to various clubs,
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Office Assistant
Volunteers of America
Baton Rouge, LA
08.2012 - 07.2013
- Verified new hire documents, including I-9's, MVR's and other licensing and certifications
- Assisted Regional Manager with preparing monthly budget reports, annual reports, outcome measures and collecting data for grants and proposals
- Oriented, trained and assigned schedules to all volunteers of the Reilly Center for Children and Family Services
- Maintained and updated filing system for staff and volunteers
- Represented Management at speaking engagements and educational forums
- Recorded minutes of staff meetings for distribution.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Boys And Girls High School
Brooklyn, NYAssociate of Arts - Construction Technology
NYC Technical College
Brooklyn, NYSkills
- Office Procedures
- Team Oversight
- Records Retention
- Clerical Support
- Excel
- Customer Service
- Meeting Planning
- Calendar Management
- Inventory Management
- Expense Reporting
- Data Entry
- Electronic Records Management
- Excel Spreadsheets
- Fast Learner
- Confidentiality and Data Protection
Timeline
Administrative Associate
BASF Corp
12.2017 - 11.2023
Administrative Assistant
GOHSEP
07.2014 - 02.2017
Customer Service Associate
Bingo Zone, Inc.
07.2013 - 07.2014
Office Assistant
Volunteers of America
08.2012 - 07.2013
High School Diploma -
Boys And Girls High School
Associate of Arts - Construction Technology
NYC Technical College
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