RHONDA SPADY
Accomac,VA
Overview
6
6
years of professional experience
1
1
Certificate
Work History
CUSTOMER SERVIVE REP
Ryla Teleservices
Norfolk, VA
07.2012 - 11.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
CUSTOMER SERRVICE REP
QUICK CASH
Norfolk, VA
11.2009 - 12.2010
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
DAY SUPPORT TEC
Community Alternatives Inc
Norfolk, VA
10.2007 - 05.2008
- Developed written plan of services in conjunction with program participants.
- Evaluated diagnostic data to determine eligibility and needed services.
- Delivered planned services in context of guidance relationship with supportive counseling.
- Assisted individuals with disabilities to obtain suitable employment.
- Assisted individuals with addressing disabilities and developing career plans.
Education
No Degree - Phlebotomy
Eastern Shore Community College
Melfa, VA05.2023
Associate of Applied Science - Medical Assisting
Centura College
Norfolk, VA11.2010
High School Diploma -
Northampton High School
Eastville, VA06.2004
Skills
- Multi-Line Phone Talent
- Apple macOS
- Delivery Scheduling
- Customer Service
- Office Equipment Proficiency
- Money Handling Abilities
Certification
phlebotomy certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER SERVIVE REP
Ryla Teleservices
07.2012 - 11.2013
CUSTOMER SERRVICE REP
QUICK CASH
11.2009 - 12.2010
DAY SUPPORT TEC
Community Alternatives Inc
10.2007 - 05.2008
No Degree - Phlebotomy
Eastern Shore Community College
Associate of Applied Science - Medical Assisting
Centura College
High School Diploma -
Northampton High School