Rhonda Stewart
Menifee,CA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than years of 7years experience. Highly effective and comfortable working with people at all levels in organization.
Overview
13
13
years of professional experience
Work History
Owner
Dream Hair Studios
12.2020 - Current
- Style hair and makeup for individuals including weddings and other special events
- Increased revenue, social media marketing followers
- Set clear client expectations and maintain accurate business records
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Office Manager
Younique Praise Ministries
01.2016 - 12.2020
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Clinical Assistant
Mt. Miguel Covenant Village
10.2015 - 01.2016
- License Required
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Assisted patients with basic care needs.
- Collected and documented patient medical information such as blood pressure and weight.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Agent
GEICO Insurance
07.2013 - 12.2015
- Assisted policy holders while operating multiple computer systems
- Lead team meetings and assisted teammates with updated company information
- Earned quality and customer service awards for maintaining excellent call accuracy
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Activity Leader
Harmonium
02.2011 - 07.2013
- Organized activities for students and created welcoming and supportive environment to encourage participation.
- Kept activity rooms and equipment organized and clean.
- Integrated academic and vocational based curriculum to help students learn and acquire life skills.
- Managed safety concerns and adhered to all compliance requirements.
- Assisted in implementing programs to meet needs of individuals with developmental disabilities.
Customer Service Associate
Jcpennys
11.2010 - 04.2011
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
Education
Cosmetology License #624818 -
Bellus Academy
High School Diploma -
Point Loma High School
San Diego, CA06.2009
Skills
- Microsoft Office Suite
- Typing: 65 WPM
- Marketing
- Organization
- Problem Solver
- Customer Service
- Interpersonal
- Communication
- Emotional
- Intelligence
- Time Management
- San Diego, CA
Timeline
Owner
Dream Hair Studios
12.2020 - Current
Office Manager
Younique Praise Ministries
01.2016 - 12.2020
Clinical Assistant
Mt. Miguel Covenant Village
10.2015 - 01.2016
Customer Service Agent
GEICO Insurance
07.2013 - 12.2015
Activity Leader
Harmonium
02.2011 - 07.2013
Customer Service Associate
Jcpennys
11.2010 - 04.2011
Cosmetology License #624818 -
Bellus Academy
High School Diploma -
Point Loma High School
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